[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Coinbase jobs](https://jobs.opennash.com/companies/coinbase/) · [Search jobs](/search/) Coinbase · United States # Capacity Planning Lead United States Remote Manager or lead $108,630 — $127,800 Listed on Coinbase’s official careers site. Posted September 28, 2026. Check that it is still open and apply there. [Apply on Coinbase’s careers site →](https://www.coinbase.com/careers/positions/8238573?gh_jid=8238573) [OpenNash Jobs](https://jobs.opennash.com/) / [Coinbase](https://jobs.opennash.com/companies/coinbase/) / Capacity Planning Lead ## Job description Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. We are seeking an L4 Capacity Planning Lead to join Coinbase's Compliance Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our compliance operation meet regulatory demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure our Compliance functions are always staffed to meet a continuously evolving demand landscape. ### What you’ll do - Own forecasts and short-range capacity plans across multiple compliance queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans - Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure - Create multi-scenario staffing plans that model trade-offs between Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness - Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met - Collaborate with Compliance Operations, Finance, and Recruiting to align capacity plans with headcount budgets, growth targets, and business priorities - Analyze drivers of forecast misses and continuously improve forecasting methodology using statistical and data-driven approaches Automate and streamline planning processes to reduce manual effort and increase the accuracy and scalability of outputs Clearly communicate capacity risks, dependencies, and staffing recommendations to operational stakeholders and WFM leadership - Utilize generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality Required skills and experience: Minimum - 4 years of relevant experience in Workforce Management, with demonstrated expertise in capacity planning and forecasting - Proven ability to build and maintain capacity models, with strong proficiency in Excel and/or Google Sheets; experience with WFM platforms (e.g., Assembled or comparable) Experience working across multiple support channels and planning for both FTE and vendor/BPO workforces - Ability to work with large datasets to identify trends, model scenarios, and translate quantitative outputs into clear operational recommendations - Strong analytical skills with a data-driven approach to workforce decision-making - Excellent written and verbal communication skills, with the ability to clearly convey capacity risks and staffing plans to operational and cross-functional stakeholders Highly flexible and adaptable to the evolving needs of a high-growth, fast-paced organization Nice to haves: Experience with BI tools such as Looker; SQL experience; familiarity with agentic or AI-assisted planning tools; experience in tech or fintech - Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. ### Positon ID # P77106 Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). ### Annual base salary range (excluding equity and bonus) $108,630 — $127,800 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. ### Equal Opportunity Employer Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. ### US Applicants View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. ### Accommodations If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. ### Data Privacy & Arbitration By submitting your application, you agree to our Candidate Privacy Notice. ### US applicants By submitting your application, you agree to Arbitration of Disputes. ## At a glance - Posted by the employer: Sep 28, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 19 days - Location: United States - Work arrangement: Remote - Pay: $108,630 — $127,800[Apply on Coinbase’s careers site →](https://www.coinbase.com/careers/positions/8238573?gh_jid=8238573) ## More jobs at Coinbase ### [Operational Excellence Senior Program Lead](https://jobs.opennash.com/companies/coinbase/jobs/a98444e3f5fb100439d4/) United States ### [Payments Risk Analyst II](https://jobs.opennash.com/companies/coinbase/jobs/d24723f147944178c717/) United States ### [Senior Identity Risk & Scam Analyst](https://jobs.opennash.com/companies/coinbase/jobs/12878c7b627dd37a3771/) United States ### [Senior Strategic Program Lead](https://jobs.opennash.com/companies/coinbase/jobs/fd6db6ed35975c204a8d/) United States ### [Senior Strategic Program Lead, GFCO](https://jobs.opennash.com/companies/coinbase/jobs/32a4285bf627c5307340/) United States ## Similar jobs at other companies ### [Capacity Planning Manager, MMN Capacity Planning, MMN Capacity Planning](https://jobs.opennash.com/companies/amazon/jobs/501cd06cf4d741ad03f5/) Amazon · GB, London ### [Staff Specialist Capacity Planning](https://jobs.opennash.com/companies/infineon-technologies/jobs/9680402000b1256605ed/) Infineon Technologies · Wuxi, 无锡 ### [Capacity & Planning Manager (Weekend)](https://jobs.opennash.com/companies/deutsche-post/jobs/4b4f071e5dbb266e7bf7/) Deutsche Post · Diegem, Vlaams-Brabant, Belgium ### [Front End Capacity Planning Analyst](https://jobs.opennash.com/companies/on-semiconductor/jobs/f464e3163c5ba2c736e4/) ON Semiconductor · Carmona, Cavite, Philippines ### [Air Freight Capacity Management Specialist (Cargo Planning)](https://jobs.opennash.com/companies/deutsche-post/jobs/e307f0255fe45bca1c64/) Deutsche Post · Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)