[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Coinbase jobs](https://jobs.opennash.com/companies/coinbase/) · [Search jobs](/search/) Coinbase · Remote - Singapore # Concierge Specialist IV Remote - Singapore Remote $96,900 — $96,900 Listed on Coinbase’s official careers site. Posted June 10, 2026. Check that it is still open and apply there. [Apply on Coinbase’s careers site →](https://www.coinbase.com/careers/positions/7994501?gh_jid=7994501) [OpenNash Jobs](https://jobs.opennash.com/) / [Coinbase](https://jobs.opennash.com/companies/coinbase/) / Concierge Specialist IV ## Job description Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. ### What you'll do Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. ### Required Skills and Experience 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products. Professional fluency in both English and Cantonese, with the ability to communicate confidently in a business and customer-facing capacity. Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end. Currently holds or has previously held a CMS 6A license, with willingness to obtain it again if needed; proficient with CRM and support tooling (e.g., Salesforce, Zendesk) and Google Suite. Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. ### Job ID P77136 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). ### Annual base salary range (excluding equity and bonus) $96,900 — $96,900 SGD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. ### Equal Opportunity Employer Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. ### US Applicants View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. ### Accommodations If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. 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Click here to download a free compatible screen reader and view the tutorial. ### Data Privacy & Arbitration By submitting your application, you agree to our Candidate Privacy Notice. ### US applicants By submitting your application, you agree to Arbitration of Disputes. ## At a glance - Posted by the employer: Jun 10, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 129 days - Location: Remote - Singapore - Work arrangement: Remote - Pay: $96,900 — $96,900[Apply on Coinbase’s careers site →](https://www.coinbase.com/careers/positions/7994501?gh_jid=7994501) ## More jobs at Coinbase ### [Operations Manager](https://jobs.opennash.com/companies/coinbase/jobs/fa3059de08a12a446fa8/) Remote - Singapore ### [Principal Recruiter](https://jobs.opennash.com/companies/coinbase/jobs/bdbc5a88ea803244b97a/) Remote - Singapore ### [Regulatory Compliance Manager](https://jobs.opennash.com/companies/coinbase/jobs/733043125faacc621a5d/) Remote - Singapore ### [Senior Data Scientist](https://jobs.opennash.com/companies/coinbase/jobs/f54c04e31454a16c4cf6/) Remote - Singapore ### [Specialist, Market Operations](https://jobs.opennash.com/companies/coinbase/jobs/44a8a06e6b5d2a82f1fc/) Remote - Singapore ## Similar jobs at other companies ### [Concierge](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/f51bee44750629184a3c/) Hilton Worldwide Holdings · Colombia ### [Concierge](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/007ec69a8e76b4adf855/) Jones Lang LaSalle · Singapore ### [Concierge](https://jobs.opennash.com/companies/marriott-international/jobs/2c64dd3048f337b82f8e/) Marriott International ### [Concierge](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/0601e077f36b80a76f99/) Hilton Worldwide Holdings · Doha, Qatar OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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