[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Coinbase jobs](https://jobs.opennash.com/companies/coinbase/) · [Search jobs](/search/) Coinbase · Remote - Luxembourg # Complaints Analyst III Remote - Luxembourg Remote Listed on Coinbase’s official careers site. Posted September 15, 2025. Check that it is still open and apply there. [Apply on Coinbase’s careers site →](https://www.coinbase.com/careers/positions/7182060?gh_jid=7182060) [OpenNash Jobs](https://jobs.opennash.com/) / [Coinbase](https://jobs.opennash.com/companies/coinbase/) / Complaints Analyst III ## Job description Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Complaints Analyst on the Global Complaints team within Customer Experience, you'll investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers. The Global Complaints team is responsible for handling complaints end-to-end across three units, and you'll own assigned cases from intake through resolution, ensuring every customer receives a thorough, accurate, and timely response. ### What you'll do - Investigate and resolve assigned complaints by gathering account data, transaction history, and customer communications, delivering accurate responses within defined SLA timelines - Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence, and submit cases for QC review before closure - Escalate complex or ambiguous cases to your Supervisor or Complaints - Lead with clear documentation of the issue and your initial assessment Flag recurring complaint patterns or potential process gaps to leadership to support continuous improvement across the team Participate in calibration sessions, training, and nesting requirements to stay aligned on evolving quality standards and process updates Required Skills and Experience: 1-2 years of experience in complaints handling, customer service, or dispute resolution within financial services, fintech, or a regulated industry - Demonstrated ability to draft clear, accurate written responses to customer complaints, with experience applying documented procedures and escalation paths in a structured environment - Track record of meeting SLA and quality targets in a high-volume, QC-reviewed production environment - Proficiency in English (reading, writing, and speaking) with the ability to work defined shift patterns as required by the business Professional-level fluency in French (reading, writing, and speaking) with the ability to investigate and respond to complaints from French-speaking customers - Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. ### PID P72333 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). ### Annual base salary range (excluding equity and bonus) €82.000 — €82.000 EUR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. ### Equal Opportunity Employer Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. ### US Applicants View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. ### Accommodations If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. ### Data Privacy & Arbitration By submitting your application, you agree to our Candidate Privacy Notice. ### US applicants By submitting your application, you agree to Arbitration of Disputes. ## At a glance - Posted by the employer: Sep 15, 2025 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: Over a year - Location: Remote - Luxembourg - Work arrangement: Remote[Apply on Coinbase’s careers site →](https://www.coinbase.com/careers/positions/7182060?gh_jid=7182060) ## More jobs at Coinbase ### [Associate General Counsel, EU Legal](https://jobs.opennash.com/companies/coinbase/jobs/88a6fe48bafc08bf3c3d/) Remote - Luxembourg ### [Enterprise Risk Management Analyst](https://jobs.opennash.com/companies/coinbase/jobs/6edbebb89366cd878fcf/) Remote - Luxembourg ### [Internal Audit Manager](https://jobs.opennash.com/companies/coinbase/jobs/5ce3c9af9fae94f7de07/) Remote - Luxembourg ### [Senior Compliance Associate](https://jobs.opennash.com/companies/coinbase/jobs/4dd4df06f3c7ed1a14ed/) Remote - Luxembourg ### [Capacity Planning Lead](https://jobs.opennash.com/companies/coinbase/jobs/96da8eff831be83eb13b/) United States ## Similar jobs at other companies ### [Senior Analyst, Complaints & Appeals (Pre-service) - Remote](https://jobs.opennash.com/companies/cvs-health/jobs/8a17bf87d58eb4a1e39c/) CVS Health · Work from home, CT ### [Senior Analyst, Complaints & Appeals (Project Management) - Remote](https://jobs.opennash.com/companies/cvs-health/jobs/8f770006c5b7445133f4/) CVS Health · Work from home, CT ### [Nodal Complaints Officer](https://jobs.opennash.com/companies/grasim-industries/jobs/e4283b5dbb190be01544/) Grasim Industries · Maharashtra ### [RPMG: Training, Complaints & Quality - Front End](https://jobs.opennash.com/companies/axis-bank/jobs/024755140fbb80d92caf/) Axis Bank · Mumbai ### [Solutions Analyst III](https://jobs.opennash.com/companies/jpmorganchase/jobs/3dcd08571ba529cdf82d/) JPMorganChase · Singapore OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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