[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Citizens Financial Group · Johnston, RI # Head of Transformation, Horizontal Strategy and AI Enablement Johnston, RI, United States Full-time Executive $251,000 - $316,000 per year Operations Listed on Citizens Financial Group’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on Citizens Financial Group’s careers site →](https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/50318) [OpenNash Jobs](https://jobs.opennash.com/) / [Citizens Financial Group](https://jobs.opennash.com/companies/citizens-financial-group/) / Head of Transformation, Horizontal Strategy and AI Enablement ## Job description This critical role will lead business transformation, horizontal strategy, AI enablement, cross-functional execution, and external partnerships for Consumer Credit Management and Decision Sciences (CR&DS). In this role, you will translate business priorities into transformation initiatives and measurable outcomes, with accountability for AI use case prioritization, adoption, and value realization. Collaboration is key as you will partner with our Enterprise Data and Analytics teams (ED&A) and Technology division to leverage enterprise data, platforms, and technical capabilities and will serve as a strategic advisor to the Head of CR&DS to drive innovation and operational excellence. Key Responsibilities will be to: Lead horizontal strategies across Credit Management and Decision Sciences, including Credit Abuse, Risk Appetite frameworks and models, Loss Forecasting, and other enterprise-wide risk initiatives. Partner with cross-functional teams, including ED&A, to define business requirements for AI solutions, evaluate external vendors, and identify strategic data sources. Provide business execution leadership for critical cross-functional products and strategic priorities, including PCO (Power Curve) initiatives. Own business requirements, prioritization, implementation readiness, and adoption, partnering closely with Technology and ED&A on model platform capabilities and technical delivery. Manage GCC relationships and governance, including operating model effectiveness, talent strategy, workforce planning, and execution oversight. Own the business AI and advanced analytics portfolio across Credit Management and Decision Sciences, driving use case strategy, prioritization, sponsorship, adoption, and value realization. Lead the integration and scaling of GenAI, predictive models, and decisioning capabilities within business processes, leveraging enterprise platforms, data assets, and capabilities provided by ED&A. Business ownership and prioritization of Reimagine-the-Bank (RTB) initiatives to transform credit management and decision sciences processes, ensuring operational excellence and effective collaboration across business and functional teams. Own enterprise bureau relationships, including strategic engagement, partnership management, governance, and optimization of bureau-enabled capabilities, working closely with sourcing team. Serve as the primary Credit Management and Decision Sciences representative for engagement with enterprise partners, ensuring alignment, collaboration, and effective execution across functions. Support the Head of Credit Management and Decision Sciences in defining strategic priorities, translating strategy into execution plans, tracking progress, and providing updates to senior management and executive leadership. ### Hours and Work Schedule Hours per Week 40 Work Schedule: Monday through Friday Pay Transparency The salary range for this position is $251,000 - $316,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to budget, the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit [https://jobs.citizensbank.com/benefits](https://jobs.citizensbank.com/benefits) ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 3 days - Location: Johnston, RI, United States - Employment type: Full-time - Pay: $251,000 - $316,000 per year[Apply on Citizens Financial Group’s careers site →](https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/50318) ## Hiring at Citizens Financial Group - Open jobs: 465 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Citizens Financial Group jobs](https://jobs.opennash.com/companies/citizens-financial-group/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Citizens Financial Group ### [Collection Recovery Sr. Specialist](https://jobs.opennash.com/companies/citizens-financial-group/jobs/d43d722627fb2c3510ae/) Johnston, RI, United States ### [Janitorial Custodian - 2nd Shift Part Time](https://jobs.opennash.com/companies/citizens-financial-group/jobs/b32268e41dc610299e6b/) Johnston, RI, United States ### [Sr Project Manager](https://jobs.opennash.com/companies/citizens-financial-group/jobs/57a7121b966235eeebd9/) Johnston, RI, United States ### [Analyst, Operating Model & Roles Program](https://jobs.opennash.com/companies/citizens-financial-group/jobs/63a8d5afd2f10c654ae4/) Johnston, RI, United States ### [Asset and Liability Sr. Analyst - QRM Specialist](https://jobs.opennash.com/companies/citizens-financial-group/jobs/2901770969ba20cb3b3a/) Johnston, RI, United States ## Similar jobs at other companies ### [Head of Fraud Strategy and Transformation](https://jobs.opennash.com/companies/truist/jobs/e643759f7309ed06aebb/) Truist · Charlotte, North Carolina, USA ### [Transformation Strategy Consultant](https://jobs.opennash.com/companies/humana/jobs/e28c2c54cc499b54084d/) Humana · Arlington, Virginia ### [VP, Portfolio Strategy, Commercialization and Transformation](https://jobs.opennash.com/companies/unitedhealth-group/jobs/0d014458ead62236a2c4/) UnitedHealth Group · Eden Prairie, Minnesota ### [Vice President, Product Strategy & Transformation](https://jobs.opennash.com/companies/jpmorganchase/jobs/f55f4b501fe002a77458/) JPMorganChase · New York, NY, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.