[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Citizens Financial Group · United States # Experience Owner of Customer Engagement & Communications United States Full-time $125,000 - $180,000 per year Marketing Listed on Citizens Financial Group’s official careers site. Posted November 2, 2026. Check that it is still open and apply there. [Apply on Citizens Financial Group’s careers site →](https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/49892) [OpenNash Jobs](https://jobs.opennash.com/) / [Citizens Financial Group](https://jobs.opennash.com/companies/citizens-financial-group/) / Experience Owner of Customer Engagement & Communications ## Job description The Experience Owner of Customer Engagement & Communications supports the strategy, roadmap, delivery, and optimization of personalized customer engagement experiences across the customer lifecycle. This role shapes how Citizens communicates with customers at critical moments from onboarding and activation through ongoing engagement, relationship deepening, and retention across email, SMS, push notifications, online banking, mobile, and emerging channels. Working across the line of business, marketing, analytics, creative, customer experience and risk, this individual translates customer and business needs into a prioritized roadmap with measurable outcomes. The Product Manager serves as the voice of the customer, balances strategic thinking with disciplined execution, and promotes an agile, test-and-learn approach that improves customer value and business performance. ### Key Responsibilities Support the product vision and roadmap: Execute the vision, strategy, and prioritized roadmap for customer engagement and communication experiences, aligning investments to customer needs, business objectives, regulatory requirements, technical feasibility, and measurable outcomes. ### Lead customer communications strategy Oversee the end-to-end development, delivery, and optimization of timely, relevant, and personalized communications across digital, mobile, email, SMS, push, online, and other channels. ### Translate insights into action Use customer research, journey analytics, behavioral data, market insights, and performance metrics to identify opportunities, define requirements, prioritize solutions, and continuously improve the experience. ### Drive experimentation and optimization Establish success metrics and test-and-learn strategies to improve activation, engagement, communication effectiveness, satisfaction, retention, and relationship growth. ### Lead agile delivery Promote an agile, customer-centric mindset to improve team effectiveness, accountability, velocity, and outcomes. Create, prioritize, and refine the backlog; support agile ceremonies; remove impediments; and partner with delivery teams to ensure quality, speed, and technical integrity. ### Build cross-functional alignment Collaborate with senior leaders and partners to align priorities, communicate progress, and influence decisions. ### Success - Measures Product and digital adoption Customer activation and engagement Customer satisfaction, retention, and loyalty Primary relationship growth and customer lifetime value ### Qualifications Required - 3+ years of experience in product management, customer engagement, marketing, multi-channel communications, or a related discipline. Experience delivering customer-facing digital experiences and complex cross-functional initiatives. Strong analytical and problem-solving skills, with the ability to use customer insights and performance data to make informed decisions. Demonstrated ability to prioritize roadmaps and backlogs, and translate business needs into executable requirements and measurable outcomes. Strong communication, collaboration, and stakeholder management skills, including the ability to influence senior leaders and cross-functional partners. Ability to navigate ambiguity, remove obstacles, and balance strategy with execution, speed, simplicity, and quality. Working knowledge of Agile product development methodologies and tools such as Jira and Confluence. Preferred Bachelor’s degree. Experience in financial services, fintech, or digital consumer products. Experience with onboarding, activation, retention, lifecycle management, personalization, journey orchestration, or customer communications platforms. Experience designing and measuring experiments to improve customer and business outcomes. ### Hours & Work Schedule Hours per Week 40 Work Schedule: Monday - Friday 8-5 In the Westwood MA office 4 days 1 day from home. Pay Transparency The salary range for this position is $125,000 - $180,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit [https://jobs.citizensbank.com/benefits](https://jobs.citizensbank.com/benefits). #LI-Citizens2 ## At a glance - Posted by the employer: Nov 2, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 6 days - Location: United States - Employment type: Full-time - Pay: $125,000 - $180,000 per year[Apply on Citizens Financial Group’s careers site →](https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/49892) ## Hiring at Citizens Financial Group - Open jobs: 465 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Citizens Financial Group jobs](https://jobs.opennash.com/companies/citizens-financial-group/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Citizens Financial Group ### [Market Integration Orchestrator](https://jobs.opennash.com/companies/citizens-financial-group/jobs/30f1ff2ccd368782675a/) United States ### [Marketing Director for Capital Markets and Advisory](https://jobs.opennash.com/companies/citizens-financial-group/jobs/92e14dd696889d7ca667/) United States ### [Mortgage Market Manager, NJ](https://jobs.opennash.com/companies/citizens-financial-group/jobs/a31c023f4588c96c0640/) United States ### [Sr Field Marketing Manager For Private Bank West](https://jobs.opennash.com/companies/citizens-financial-group/jobs/12ea4a3e690e97e424e2/) United States ### [Sr Product Marketing Partner Home Equity](https://jobs.opennash.com/companies/citizens-financial-group/jobs/2a4a9b2c2235d14a9d66/) United States ## Similar jobs at other companies ### [Senior Engagement Owner](https://jobs.opennash.com/companies/oracle/jobs/1caf3328dd76d7f45a9a/) Oracle · United States ### [Oracle Health Lead Engagement Owner](https://jobs.opennash.com/companies/oracle/jobs/b6e5a329a6917335ed44/) Oracle · United States ### [Program Manager (Provider Engagement, Risk Adjustment, & Quality Improvement)](https://jobs.opennash.com/companies/molina-healthcare/jobs/7465fd8e835ee7a45977/) Molina Healthcare · United States ### [Engagement Specialist](https://jobs.opennash.com/companies/thrivent-financial/jobs/151a8dce0e96f4f44aad/) Thrivent Financial · Remote-Wisconsin ### [Engagement Center Ambassador](https://jobs.opennash.com/companies/lockheed-martin/jobs/f41082745924534c5d79/) Lockheed Martin · Arlington, VA [Marketing jobs](/functions/marketing/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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