[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citizens Financial Group jobs](https://jobs.opennash.com/companies/citizens-financial-group/) · [Search jobs](/search/) Citizens Financial Group · Johnston, RI # Servicing Ops Manager - Deposit Intake Johnston, RI, United States Full-time Manager or lead Operations Listed on Citizens Financial Group’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Citizens Financial Group’s careers site →](https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/49640) [OpenNash Jobs](https://jobs.opennash.com/) / [Citizens Financial Group](https://jobs.opennash.com/companies/citizens-financial-group/) / Servicing Ops Manager - Deposit Intake ## Job description Servicing Operations Manager – Deposit Intake As Servicing Operations Manager for Deposit Intake, you will lead 8–10 Transaction Processing colleagues and oversee daily, end-to-end deposit processing. You will implement plans, policies, procedures, and systems that advance departmental goals while ensuring regulatory compliance and effective internal controls. This role requires strong cross-functional leadership, clear communication, and data-driven management of performance, capacity, and continuous improvement. You will also oversee second-shift colleagues. A key responsibility is managing time-sensitive exception queues and ensuring all deadlines are met. ### Primary Responsibilities Leadership: Lead daily operations while fostering an inclusive, engaged team environment. Set clear expectations and strengthen individual and team performance through consistent coaching, development, and feedback. ### Risk Management Maintain a balanced control environment aligned with regulatory expectations. Develop, review, and execute policies and procedures consistently and effectively, escalating risks or control gaps when appropriate. ### Customer Focus Promote fair customer outcomes by promptly identifying, escalating, and resolving issues. Lead process improvements that enhance customer experience, operational efficiency, and quality. ### Expense & Capacity Management Manage workflow and staffing to meet daily targets within standard business hours while minimizing overtime. Monitor volumes, productivity, and service-level agreements to optimize resources and reduce operational risk. ### Data-Driven Decision Making Use performance data to manage team output, guide capacity planning, and support continuous improvement. Apply insights to validate process enhancements and deliver measurable results. ### Project Management Lead and support initiatives affecting the collateral servicing function, including process improvements, system implementations, and vendor integrations, to ensure successful delivery and alignment with business goals. Qualifications, Education, Certifications and/or Other Professional Credentials ### Preferred Qualifications Two or more years of leadership or people-management experience, with a demonstrated ability to coach, develop, and lead high-performing teams. Strong knowledge of transaction and check processing. Experience managing exception workflows. Strong analytical skills and experience using data to guide decisions, improve performance, and support capacity planning. Excellent communication and stakeholder-management skills, with the ability to collaborate effectively across teams and with external partners. ### Hours & Work Schedule Hours per Week 40 Work Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. This position requires working four days per week in the Johnston RI office (one day from home). ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 4 days - Location: Johnston, RI, United States - Employment type: Full-time[Apply on Citizens Financial Group’s careers site →](https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/49640) ## More jobs at Citizens Financial Group ### [Fraud Claims Sr Specialist](https://jobs.opennash.com/companies/citizens-financial-group/jobs/8e2ef525463e2a76ca77/) Johnston, RI, United States ### [Janitorial Custodian - 2nd Shift Part Time](https://jobs.opennash.com/companies/citizens-financial-group/jobs/ac97590c4e5c13b9cbaf/) Johnston, RI, United States ### [Principal Red Team Operator](https://jobs.opennash.com/companies/citizens-financial-group/jobs/95565fe86c16752c672b/) Johnston, RI, United States ### [Property Project Manager](https://jobs.opennash.com/companies/citizens-financial-group/jobs/bd49db8dc624f1b9fcf0/) Johnston, RI, United States ## Similar jobs at other companies ### [OPS-SS / Asset Servicing](https://jobs.opennash.com/companies/nomura/jobs/1ec3008f1135ad257f05/) Nomura · Mumbai, IN ### [Deposit Ops Recon & Processing Spec](https://jobs.opennash.com/companies/fifth-third-bank/jobs/651c981537c6b1215a87/) Fifth Third Bank · Cincinnati, OH ### [Fraud Strategy Deposit Acquisition - Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/d3591efa179fbd233dd1/) JPMorganChase · Wilmington, DE, United States ### [Consumer Banking – Deposit 2.0, Product Manager – Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/873eb89e786c362e8bf2/) JPMorganChase · Plano, TX, United States ### [SVP, Citi Private Bank - Deposit & Treasury Management Sales](https://jobs.opennash.com/companies/citigroup/jobs/02b351a459d3e5971498/) Citigroup · Beverly Hills California United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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