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Citigroup · Heredia Costa Rica

# HR Benefits Operations Analyst

Heredia Costa Rica Full-time HR & Recruiting 

Listed on Citigroup’s official careers site. Posted October 29, 2026. Check that it is still open and apply there.
[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Heredia--Costa-Rica/HR-Benefits-Operations-Analyst_261003280)

[OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / HR Benefits Operations Analyst

## Job description

The Benefits Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes and data related to HR BENEFITS for LATAM, these include Health and Insurance, Pension and Retirement and some Time & Absence processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area.

Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided.

Impact of the job holder is restricted to own job.

### Responsibilities

The Benefits Analyst 1 performs business analysis for Benefits and Time & Absence operations organization for LATAM Region Maker-checker process for each task developed in the team. Manage daily requests received via Service Now and Workday, make sure those are completed on time. Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements Interprets data and makes recommendations for our employees based on the type of requests received.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

### Qualifications

1-2 years relevant experience Proficient in Microsoft Office with an emphasis on MS Excel Ability to meet deadlines while dealing with multiple priorities. Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required. Experience in HR roles Advanced English Language required. Portuguese is a plus. Knowledge in Workday, Service Now (desirable) ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

## At a glance
- Posted by the employer: Oct 29, 2026
- First seen by OpenNash: Nov 3, 2026
- Last checked: Nov 3, 2026
- Listed for: 5 days
- Location: Heredia Costa Rica
- Employment type: Full-time[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Heredia--Costa-Rica/HR-Benefits-Operations-Analyst_261003280)

## Hiring at Citigroup
- Open jobs: 4,725
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Weekly hiring report](/reports/hiring/)

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