[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Citigroup # Banking Operations -Credit Bureau Dispute Finance & Accounting Listed on Citigroup’s official careers site. Posted October 24, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/DLF-CYBERCITY-12B/Banking-Operations--Credit-Bureau-Dispute_261004187) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Banking Operations -Credit Bureau Dispute ## Job description The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. ### Responsibilities - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients - Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales - Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries - Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed - Support expansive and diverse array of products and services - Assist with ongoing Lean and process improvement projects - Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications 2-4 years of relevant experience - Proficient in Microsoft Office Comprehensive knowledge of Dispute process - Ability to work unsupervised and apply problem solve capabilities Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback Will closely work in US customers in NAM hours - Demonstrated analytical skills Consistently demonstrates clear and concise written and verbal communication skills - Proficient in mathematics and logical reasoning Should be flexible to work in Rotational shifts & Rotational week offs Education: Bachelor’s degree/University degree or equivalent experience - Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills Chargeback, Dispute Resolution, Fraud Detection. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 24, 2026 - First seen by OpenNash: Oct 27, 2026 - Last checked: Nov 3, 2026 - Listed for: 10 days[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/DLF-CYBERCITY-12B/Banking-Operations--Credit-Bureau-Dispute_261004187) ## Hiring at Citigroup - Open jobs: 4,133 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Citigroup ### [Banking Operations Support Specialist](https://jobs.opennash.com/companies/citigroup/jobs/8b5e4c0d7246883d1ebb/) ### [Credit Card Control Automation Engagement Lead SVP](https://jobs.opennash.com/companies/citigroup/jobs/e408bb35251ec975fb64/) ### [AVP - Operations trainer](https://jobs.opennash.com/companies/citigroup/jobs/2af3512385eedbf3522b/) ### [Application Developer_Test Automation](https://jobs.opennash.com/companies/citigroup/jobs/5f0b54ba175f3d3ded11/) ### [Application Support Analyst - SQL and Data Warehousing](https://jobs.opennash.com/companies/citigroup/jobs/6f2984fca4f3bc257c97/) ## Similar jobs at other companies ### [Operations Analyst, Credit Bureau Reporting- Operations](https://jobs.opennash.com/companies/amazon/jobs/d59abdf7d4e49afdf123/) Amazon · IN, KA, Bangalore ### [Bharat Banking: Credit Analyst - BE Retail](https://jobs.opennash.com/companies/axis-bank/jobs/71ff47b4a4339d55677d/) Axis Bank · Raipur ### [Bharat Banking: Credit Analyst - BE Wholesale](https://jobs.opennash.com/companies/axis-bank/jobs/a9b5f21c2dbf04cf9744/) Axis Bank · Jamshedpur ### [Corporate & Investment Banking Credit Risk Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/79da28711b8d4efca6c8/) JPMorganChase · Mumbai, Maharashtra, India ### [Senior Officer Wholesale Credit Operations.Egypt- OPS - Credit Admin.Operations](https://jobs.opennash.com/companies/mashreq-bank/jobs/82543a882083b2fedb01/) Mashreq Bank · Egypt OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.