[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Multiple locations # Customer Solutions Officer Multiple locations Administrative Listed on Citigroup’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Customer-Solutions-Officer_24806639) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Customer Solutions Officer ## Job description We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi. The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. ### Responsibilities - Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines - Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures - Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns - Support sales force and management by implementing recommendations concerning changes, improvements and enhancements - Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications International BPO voice experience is a plus College Graduate of any 4 year course Call Center Experience is not required for applicants who completed a Bachelor's Degree Fresh Graduates and those coming from different industries are welcome to apply High School Graduates need to have 6 months BPO international voice experience Conversant in English and comfortable speaking with other nationalities Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week) Amenable to working in Bonifacio Global City, Taguig Applicants should be eligible to legally work in the Philippines ### BENEFITS OF WORKING IN CITI: We offer a competitive salary package of 30-40K and other great benefits including: HMO Health Insurance from day 1 for you and your unlimited qualified dependents Life Insurance from day 1 Retirement Plan Transportation Allowance Rice Allowance Medical and Dental Allowance Shift Differential Staff Loan Tuition Fee Reimbursement Bereavement Assistance Total of 35 leaves credits in a year CAREER GROWTH: Be part of our fast-growing teams of Customer Solutions Officers Internal movement career opportunities within Citi CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing. *By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the " EEO is the Law " poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Multiple locations[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Customer-Solutions-Officer_24806639) ## More jobs at Citigroup ### [Application Support Sr Analyst - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/6737824f7239621fe731/) ### [Assistant Vice President, Facilities Asset & Operations Manager](https://jobs.opennash.com/companies/citigroup/jobs/10e2aa849cba73b1a0d3/) ### [Digital Reputation Management, Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/42aaf25a17e7a4e27d11/) ### [Java Applications Development - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/b20eff7c451890316baa/) ## Similar jobs at other companies ### [Practice Solutions Relationship Officer](https://jobs.opennash.com/companies/bmo/jobs/1172a90b6fd3732ff030/) BMO ### [Treasury Sales Officer I - Global Payment Solutions - Middle Market](https://jobs.opennash.com/companies/bank-of-america/jobs/a129b60de8e75d45e65c/) Bank of America ### [Customer Technology & Solutions Architecture](https://jobs.opennash.com/companies/micron-technology/jobs/303caa799371e58a76db/) Micron Technology ### [Customer Solutions Representative](https://jobs.opennash.com/companies/masco/jobs/b6b2ad8703bde572374c/) Masco ### [Treasury Sales Officer I - Global Payment Solutions - Financial Institutions and Governments (FIG) - Insurance & Specialty Finance](https://jobs.opennash.com/companies/bank-of-america/jobs/a00b7374015da10b46ac/) Bank of America [Administrative jobs](/functions/administrative/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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