[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Citigroup · Tampa Florida United States

# Customer Service Intermediate Analyst

Tampa Florida United States Full-time $58,656.00 - $78,180.00 Customer Support 

Listed on Citigroup’s official careers site. Posted November 9, 2026. Check that it is still open and apply there.
[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Tampa-Florida-United-States/Customer-Service-Intermediate-Analyst_261000955)

[OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Customer Service Intermediate Analyst

## Job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

### Responsibilities
- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
- Provide coaching and support to team and serve a point of contact for esclations
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Advise on and advocate the implementation of process improvement and reengineering to improve client experience
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Escalate customer feedback, processing delays and errors appropriately
- Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
- Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
- Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

### Qualifications

2-5 years of customer experience Relevant experience (business/financial environment) preferred
- Demonstrated project management and organizational skills to prioritize multiple tasks
- Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
- Proven investigative and analytical skills Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results Education: Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $58,656.00 - $78,180.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

### Citi offers competitive employee benefits, including

medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most

Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Nov 16, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening.

Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

## At a glance
- Posted by the employer: Nov 9, 2026
- First seen by OpenNash: Nov 10, 2026
- Last checked: Nov 10, 2026
- Listed for: 1 day
- Location: Tampa Florida United States
- Employment type: Full-time
- Pay: $58,656.00 - $78,180.00[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Tampa-Florida-United-States/Customer-Service-Intermediate-Analyst_261000955)

## Hiring at Citigroup
- Open jobs: 4,725
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Citigroup

### [Customer Service Senior Analyst](https://jobs.opennash.com/companies/citigroup/jobs/220449c0dea7045e394e/)

Tampa Florida United States

### [Data Analyst, Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/bc248aa8890f03220bd3/)

Tampa Florida United States

### [Data Analytics Development Manager - SVP - Hybrid](https://jobs.opennash.com/companies/citigroup/jobs/f64c0f566bb77059360a/)

Tampa Florida United States

### [Data Governance Foundation Lead Analyst](https://jobs.opennash.com/companies/citigroup/jobs/a6c655f9c7f512e2765c/)

Tampa Florida United States

### [ETF Operations Analyst](https://jobs.opennash.com/companies/citigroup/jobs/a28445d56d882c5f64df/)

Tampa Florida United States

## Similar jobs at other companies

### [Intermediate Legal Specialist Assistant (On-Site)](https://jobs.opennash.com/companies/aegon/jobs/87808ce24bbb2c716d99/)

Aegon · Cedar Rapids, Iowa

### [Intermediate Forward Deployed Engineer](https://jobs.opennash.com/companies/ntt/jobs/20661015357214fe6567/)

NTT · Remote, New York, United States of America

### [Avionics Intermediate Shop Field Service Engineer Staff (Bahrain)- Level 4](https://jobs.opennash.com/companies/lockheed-martin/jobs/e32f9b0b45bdce1c01d9/)

Lockheed Martin · Greenville, SC

### [Care Coordinator, Intermediate (Texarkana)](https://jobs.opennash.com/companies/davita/jobs/9d9086be50616d41217a/)

DaVita · Texarkana, TX

### [I&E Technician - Intermediate](https://jobs.opennash.com/companies/oneok/jobs/85283fd976e7823f30dd/)

ONEOK · Bushton, KS

[Customer Support jobs](/functions/customer-support/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.