[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup # Market Research Lead Analyst - C13 - NEW YORK-Hybrid New York New York United States +1 more Hybrid Full-time Manager or lead $129,840.00 - $194,760.00 Research & Science Listed on Citigroup’s official careers site. Posted October 21, 2024. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/New-York-New-York-United-States/Market-Research-Lead-Analyst---C13---NEW-YORK-Hybrid_24794239) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Market Research Lead Analyst - C13 - NEW YORK-Hybrid ## Job description Citi is one of the leading banks and card issuers in the US, serving millions of customers every day. As part of the US Personal CX organization, the Market Research Lead - Analyst C13 will be part of the Research and Insights team responsible for designing and leading critical research initiatives to support our growth and ability to best serve our customers in North America. This role will specifically focus on driving insights from primary research to support the Credit Card business. This role requires an experienced, strategic research professional who can guide and influence partners with data driven insights and ensure we keep the customer at the center of all we do. As part of the CX organization, this person will also connect the dots across CX initiatives and recommend research that will ensure an elevated customer experience. In addition, this person will stay abreast of developments across Financial Services areas of credit cards to further inform the insights they create. ### Responsibilities Conceptualize, lead and manage key consumer insights projects across multiple lines of business including work to support new product development, marketing communications, and omni channel customer experience. Act as the research and insights subject matter expert - articulate a deep understanding and knowledge of various research methodologies to partners, including qualitative, quantitative and mixed method approaches. Fluently speak to how research and customer insights impacts business decisions, and translate insights into clear, actionable recommendations. Own and manage the research process from end to end (e.g., objectives, survey/guide development, analysis plan, reporting, etc.). Ensure the quality of research is best in class and employs the most rigorous and up to date methods. Communicate and present findings in written and oral form to partners, including peers and senior leaders. Work closely with vendors, internal partners, and agencies to ensure research is executed on schedule and within budget. Ensure Citibank principles, policies and standards are met for all project engagements. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications 6-10 years of work experience 5-7 years customer insights and research background with either a research supplier or in house at corporation. Must be a passionate advocate for the customer and a champion for change, willing to speak up and challenge the status quo in order to build a truly customer-centric organization and culture. Demonstrates a deep understanding and insight of consumer behaviour, needs and motivations. Excellent relationship management skills and the ability to work effectively across teams and business partners. Strong communication and influencing skills; able to work effectively at all levels in an organization and establish and maintain strong relationships. Passionate about delivering high quality customer experiences and insights. Strong written and verbal communication skills with the ability to influence effectively. Strong project management experience. Proven ability to drive results while managing multiple projects and business partners (internal and external). Demonstrates creative thinking with ability to transform the business. Is a team player who collaborates with peers. Ability to work enthusiastically with people outside of their immediate team to drive consensus and results. Ability to work in a fast-paced environment and able to juggle several projects at a time. Demonstrates ability to synthesize, prioritize and drive results with a strong sense of urgency. Energetic and self-driven personality with a persistent desire to learn and grow professionally. ### Education Bachelor’s/University degree in relevant field of study, Master’s degree preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Marketing ------------------------------------------------------ Job Family: Market Research ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: New York New York United States ------------------------------------------------------ Primary Location Full Time Salary Range: $129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. ### Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Anticipated Posting Close Date: Oct 28, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the " EEO is the Law " poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting ## At a glance - Posted by the employer: Oct 21, 2024 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: Over a year - Location: New York New York United States +1 more - Work arrangement: Hybrid - Employment type: Full-time - Pay: $129,840.00 - $194,760.00[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/New-York-New-York-United-States/Market-Research-Lead-Analyst---C13---NEW-YORK-Hybrid_24794239) ## More jobs at Citigroup ### [AVP Research - Senior Associate (Quant, R, SQL) - Mumbai](https://jobs.opennash.com/companies/citigroup/jobs/70c2972f4190bfee305d/) Mumbai Maharashtra India ### [Client - Citi Research, Summer Analyst, London - United Kingdom, 2027](https://jobs.opennash.com/companies/citigroup/jobs/47a1ad9b29faa3cc3808/) London United Kingdom ### [Equity Research Senior Associate - Chemicals](https://jobs.opennash.com/companies/citigroup/jobs/a7824f695155b652959c/) New York New York United States ### [Equity Research Senior Associate - Digital Assets and Information Services](https://jobs.opennash.com/companies/citigroup/jobs/bb10c21404b4b03fdbf8/) Getzville New York United States ### [Equity Research Senior Associate - Payments, Processors & IT Services](https://jobs.opennash.com/companies/citigroup/jobs/5d9164d80a112b7b658d/) New York New York United States ## Similar jobs at other companies ### [Quantitative Trading & Research - Market Microstructure & High-Frequency - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/ebef0b543f7bf6cb3146/) JPMorganChase · New York, NY, United States ### [Market Research & Analysis Intern - Summer 2027](https://jobs.opennash.com/companies/abb/jobs/e2b4730ac5f12818001b/) ABB · Cary, North Carolina, United States of America ### [Senior Analyst, Health Coach Wellness - New York](https://jobs.opennash.com/companies/cvs-health/jobs/a0dc5a8617463adfb0a1/) CVS Health · Field-New York ### [Analyst, Research](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/5c006986ee50bc44f96f/) Jones Lang LaSalle · Raleigh, NC ### [Equity Research – Analyst/Associate, Airlines & Freight Transportation (New York)](https://jobs.opennash.com/companies/morgan-stanley/jobs/a7850ecf53e5e005b855/) Morgan Stanley · New York, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)