[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Multiple locations # Automation and Production Support Analyst Multiple locations Manufacturing & Production Listed on Citigroup’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Gurgaon-Haryana-India/Automation-and-Production-Support-Analyst_26940781) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Automation and Production Support Analyst ## Job description ### Overall Objective This role is an intermediate-level position responsible for driving automation initiatives and providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of automation solutions and will be responsible for navigating the approval process to ensure timely delivery. ### Key Responsibilities Automation and Development: Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk. ### Production Support Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability. ### CI/CD and Version Control Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications. ### Implementation and approvals Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery. ### Data Visualization Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders. ### Process Improvement Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk. ### Stakeholder Management Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives. ### Qualifications Experience: 5-8+ years of relevant experience in an automation or production support role as an individual contributor in a major bank, working within Risk or Marketing teams with a focus on the mortgage and/or retail/commercial banking industry. ### Technical Skills Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian. ### CI/CD and DevOps Hands-on experience with Bitbucket/Git, RLM, and Jenkins. ### Data Visualization Experience with Tableau for creating dashboards and reports. ### Scripting Strong scripting skills (e.g., Python, Shell) are a plus. ### Soft Skills Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment. ### Communication Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. ### Proactiveness A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion. ### Organizational Skills Proven ability to manage multiple tasks and projects in a fast-paced environment. ### Education Master's degree in Computer Science or Statistics is required. ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Portfolio Credit Risk Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Multiple locations[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Gurgaon-Haryana-India/Automation-and-Production-Support-Analyst_26940781) ## More jobs at Citigroup ### [AI Quality Engineer, Safety and RAG - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/2240fa6a03450d57d267/) ### [Generative AI Quality Engineer - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/01cf0f8d7093f365d1d9/) ### [Oracle EBS P2P Production Support Lead Business Analyst](https://jobs.opennash.com/companies/citigroup/jobs/c6ffb0dc6f8e6c41387e/) ### [AI Business Risk and Control Director](https://jobs.opennash.com/companies/citigroup/jobs/9c60f82e0116c78cd9e4/) ### [AI/ML Engineer - Engineering Excellence (Full Stack Developer)](https://jobs.opennash.com/companies/citigroup/jobs/1399248382bd9bf57c09/) ## Similar jobs at other companies ### [Cybersecurity Automation & Continuous Compliance Analyst](https://jobs.opennash.com/companies/td-synnex/jobs/69b4c70da330ea3c61d8/) TD SYNNEX ### [HR Business Analyst & Automation](https://jobs.opennash.com/companies/airbus/jobs/205f3f4bce21d7e12cea/) AIRBUS ### [Digital & Automation Business Support Leader – Duroptix](https://jobs.opennash.com/companies/qnity-electronics/jobs/4c2d2ce7904d38b515e3/) Qnity Electronics ### [Financial Systems Analyst, Automation & Analytics](https://jobs.opennash.com/companies/monolithic-power-systems/jobs/23201e19999ebe37f16b/) Monolithic Power Systems ### [Mainframe Application Support & Automation Analyst](https://jobs.opennash.com/companies/aegon/jobs/56d4cdabd48eb8ae0a0f/) Aegon · HUN Budapest OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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