[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Taguig Philippines # Service Analyst CBPS Taguig Philippines Full-time Listed on Citigroup’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Service-Analyst-CBPS_26999003-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Service Analyst CBPS ## Job description The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi. The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. ### Responsibilities - Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines - Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures - Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns - Support sales force and management by implementing recommendations concerning changes, improvements and enhancements - Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications Previous relevant experience preferred Series 6 and 26 License. Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture - Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force Effective verbal and written communication Influencing and relationship management skills - Proven ability to creatively solve problems Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 6 days - Location: Taguig Philippines - Employment type: Full-time[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Service-Analyst-CBPS_26999003-1) ## More jobs at Citigroup ### [AVP, Risk Model Sr. Analyst (Hybrid)](https://jobs.opennash.com/companies/citigroup/jobs/c9811bd371cca0927add/) Taguig Philippines ### [Applications Support Analyst](https://jobs.opennash.com/companies/citigroup/jobs/1be204981da9777dea69/) Taguig Philippines ### [Cross-disciplinary Controls Intermediate Analyst](https://jobs.opennash.com/companies/citigroup/jobs/96b258265b292e850356/) Taguig Philippines ### [Cross-disciplinary Controls Sr. Manager - C13 - TAGUIG](https://jobs.opennash.com/companies/citigroup/jobs/c93c5358891ed2beb9cd/) Taguig Philippines ### [Fin Solutions Intmd. Analyst - C11 - TAGUIG](https://jobs.opennash.com/companies/citigroup/jobs/f5cbcab73fac4a2da8f6/) Taguig Philippines ## Similar jobs at other companies ### [Service Coordinator/Functional Analyst](https://jobs.opennash.com/companies/ageas/jobs/6a94c85c874b89d7a195/) Ageas ### [Mobility Advisory & Service Analyst](https://jobs.opennash.com/companies/accenture/jobs/9cd3833bb353a18303e2/) Accenture ### [HR Service Delivery Analyst](https://jobs.opennash.com/companies/accenture/jobs/1082c31d1680adc5329f/) Accenture ### [Business Management - IPB CLIENT SERVICE - Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/df0a57e56f34a66c5da6/) JPMorganChase · Bengaluru, Karnataka, India ### [cloud devops service enablement business analyst](https://jobs.opennash.com/companies/richemont/jobs/4c317ddd5c2f260fd41b/) Richemont OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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