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Citigroup · Pune Maharashtra India

# Ops Sup Analyst 1

Pune Maharashtra India 

Listed on Citigroup’s official careers site. Listed as of November 10, 2026. Check that it is still open and apply there.
[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Pune-Maharashtra-India/Ops-Sup-Analyst-1_25929117)

[OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Ops Sup Analyst 1

## Job description

The Ops Sup Analyst 1 is an position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

### Responsibilities
- Perform business analysis and documentation of the current and future state of Client
- Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write

### User Acceptance
- Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

### Qualifications

Previous relevant experience preferred. Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.
- Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education: Bachelor’s degree/University degree This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills Loan Operations, Mortgage Operations, Mortgage Process, Payment Services, Transaction Services. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Nov 10, 2026
- Listed for: 28 days
- Location: Pune Maharashtra India[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Pune-Maharashtra-India/Ops-Sup-Analyst-1_25929117)

## Hiring at Citigroup
- Open jobs: 4,725
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Citigroup

### [Ops Sup Analyst 1 - C09 - PUNE](https://jobs.opennash.com/companies/citigroup/jobs/4b39330e7b3b17740236/)

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### [Ops Sup Analyst 2](https://jobs.opennash.com/companies/citigroup/jobs/0772692f6f15417b5ef4/)

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### [Ops Sup Manager](https://jobs.opennash.com/companies/citigroup/jobs/6b3869784a3f6da7fc86/)

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### [Ops Sup Sr Supervisor](https://jobs.opennash.com/companies/citigroup/jobs/642706d45f082e755101/)

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### [Ops Sup Sr Supervisor - C11 - PUNE](https://jobs.opennash.com/companies/citigroup/jobs/f01f4393ec7adeacc6fd/)

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