[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup # BANAMEX Coordinador de Procesos e Implantación sucursales Metro Sur Ciudad De Mexico Distrito Federal Mexico Full-time Manufacturing & Production Listed on Citigroup’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Ciudad-De-Mexico-Distrito-Federal-Mexico/BANAMEX-Coordinador-de-Procesos-e-Implantacin-sucursales-Metro-Sur_261000979) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / BANAMEX Coordinador de Procesos e Implantación sucursales Metro Sur ## Job description The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients. ### Responsibilities Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis) Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc. - Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area - Provide solutions and influence decisions with potential for broader organizational impact - Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact - Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact - Lead or support special projects and/or task forces and negotiate with external parties, as needed - Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. ### Qualifications 5-8 years of previous experience in call center management preferred Previous experience in financial services preferred - Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision - Demonstrated ability to lead teams to deliver results - Ability foster a work environment of coaching, feedback and open communication - Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction - Demonstrated organizational and problem-solving skills Able to work successfully in a high-pressure environment and closely with peer group Education: Bachelor's degree/University degree or equivalent experience Licenciatura concluida Experiencia sólida en gestión e implementación de proyectos operativos, comerciales o de transformación. Manejo avanzado de Excel (tablas dinámicas, dashboards, análisis de bases de datos, fórmulas avanzadas y generación de reportes ejecutivos). Experiencia en diseño, documentación, optimización y estandarización de procesos. Conocimiento en metodologías de mejora continua y gestión de proyectos. Experiencia en seguimiento y análisis de indicadores de desempeño (KPIs) para la toma de decisiones. Conocimiento en Customer Experience (CX) y mejora de la experiencia del cliente. Experiencia en liderazgo y gestión de personal, así como coordinación de equipos multidisciplinarios. Experiencia en sector financiero, banca, retail o empresas con amplia red de atención al cliente. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 5 days - Location: Ciudad De Mexico Distrito Federal Mexico - Employment type: Full-time[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Ciudad-De-Mexico-Distrito-Federal-Mexico/BANAMEX-Coordinador-de-Procesos-e-Implantacin-sucursales-Metro-Sur_261000979) ## More jobs at Citigroup ### [2025 Corporate Banking Full Time Analyst Program - Mexico](https://jobs.opennash.com/companies/citigroup/jobs/f502087e476d5326c424/) Ciudad De Mexico Distrito Federal Mexico ### [2025 Debt Capital Markets, Full time Analyst - Mexico](https://jobs.opennash.com/companies/citigroup/jobs/6e12209108ac1a8d2179/) Ciudad De Mexico Distrito Federal Mexico ### [Analista KYC - Personas Morales - CDMX](https://jobs.opennash.com/companies/citigroup/jobs/6ad9d223aef8bf85dcec/) Ciudad De Mexico Distrito Federal Mexico ### [Analista Senior de Arquitectura de Soluciones IA](https://jobs.opennash.com/companies/citigroup/jobs/b916fd21c34fc81730a3/) Ciudad De Mexico Distrito Federal Mexico ### [Analista de venta cruzada - C10](https://jobs.opennash.com/companies/citigroup/jobs/b484457510b6f5a5577e/) Ciudad De Mexico Distrito Federal Mexico ## Similar jobs at other companies ### [Coordinador Sr de Intercambio Electrónico y Automatización de Procesos - Temporal](https://jobs.opennash.com/companies/pepsico/jobs/c997bffbe2cef958bbb2/) PepsiCo · MIGUEL HIDALGO, Mexico ### [Ingeniero de Procesos](https://jobs.opennash.com/companies/safran/jobs/23c1ea475095502469de/) Safran · Chihuahua ### [Experto en procesos](https://jobs.opennash.com/companies/ntt/jobs/72dd3658773d7e0c166e/) NTT · Quito, Ecuador ### [Pasante de Procesos](https://jobs.opennash.com/companies/ntt/jobs/16a19e0529e877c35bc4/) NTT · Quito, Ecuador OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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