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Citigroup · Heredia Costa Rica

# US Marketing Governance Regulatory and Policy Lead

Heredia Costa Rica Full-time Manager or lead Legal & Compliance 

Listed on Citigroup’s official careers site. Posted December 23, 2025. Check that it is still open and apply there.
[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Heredia--Costa-Rica/US-Marketing-Governance--Regulatory-and-Policy-Lead_25928925)

[OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / US Marketing Governance Regulatory and Policy Lead

## Job description

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role.

### Responsibilities

Regulatory and Policy Management Lead Regulatory/Policy Impact Assessments: Conduct thorough assessments of new and evolving regulations and policies. Identify critical gaps, communicate findings to relevant stakeholders, and track remediation actions to closure. Represent Marketing in Policy and Reg Change Management Forum: Actively participate in change management forums to review new and evolving regulations/policies, ensuring that Marketing's perspective and needs are adequately considered and represented.

### Coordinate Compliance Activities

Collaborate with Legal, ICRM (Independent Compliance Risk Management), and Process Owners to secure all necessary documentation and approvals for Impact Assessments (IA), Action Plans (AP), and Post Implementation (PI) reviews.

### Maintain Regulatory Expertise

Possess and maintain in-depth expertise in US compliance laws, regulatory requirements, and industry best practices to ensure proactive adherence and risk avoidance.

### Interpret and Apply Regulations

Demonstrate a strong understanding and ability to interpret a wide array of relevant marketing and privacy regulations, including, but not limited to, CPRA, UDAAP, Reg B, UDAP, Reg P, CAN-SPAM, Reg V, GDPR, and TCPA.

### Strategic and Operational Excellence Streamline Information Flow

Navigate a large organization to streamline and summarize multiple information points, creating repeatable processes to build consistency in presenting information.

### Problem Solving

Utilize strong technical problem-solving skills to identify conflicts, discrepancies, and other issues, bringing together the right teams to develop effective solutions.

### Priority Management

Effectively manage competing priorities and tasks in a complex and dynamic environment, working well as part of a team. Support ad-hoc risk and control initiatives and projects, demonstrating flexibility and responsiveness to evolving organizational needs.

### Communication and Influence Clear Communication

Possess exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various levels of the organization. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to

Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications: Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry and experience in the US marketing sector is a plus.

Familiarity with Artificial Intelligence and Model Language concepts and their application in risk management, compliance, or operational efficiency is highly desirable. Maintains in-depth expertise in US compliance laws, regulatory requirements, and industry best practices, ensuring proactive adherence and risk avoidance. A strong understanding and ability to interpret a wide array of relevant marketing and privacy regulations, including but not limited to CPRA, UDAAP, Reg B, UDAP, Reg P, CAN-SPAM, Reg V, GDPR, and TCPA.

Able to navigate through a large organization to streamline and summarize multiple information points and create repeatable processes to build consistency in presenting information. Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and bring together the right team to solution them. Ability to manage competing priorities and tasks in a complex and dynamic and work well as part of a team.

Exceptional oral and written communication skills, with ability to synthesize complex concepts, and influence change. Proficient in Microsoft Office Suite.

### Education

Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Cross-disciplinary Controls ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

## At a glance
- Posted by the employer: Dec 23, 2025
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 301 days
- Location: Heredia Costa Rica
- Employment type: Full-time[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Heredia--Costa-Rica/US-Marketing-Governance--Regulatory-and-Policy-Lead_25928925)

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