[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Dubai United Arab Emirates # Client Service Relationship Team Manager (UAE Nationals Only) Dubai United Arab Emirates Manager or lead Customer Support Listed on Citigroup’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Dubai-United-Arab-Emirates/Service-Manager---C12---DUBAI_25884161) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Client Service Relationship Team Manager (UAE Nationals Only) ## Job description The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. ### Responsibilities Resolve issues that include uncommon and complex situations with significant organizational impact Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc. - Develop leaders by providing guidance and mentorship in conjunction with succession planning - Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities - Recommend new work procedures and contribute to the development of new customer service techniques, models and plans - Drive organizational change through innovation and process improvement, eliminating friction points for team Achieve team performance excellence to ensure high quality and high volume productivity - Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. ### Qualifications 5-8 years of relevant experience Intermediate to senior level experience in a related role with commensurate people management experience Call Center management experience, preferred - Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred - Proficient project management skills Effective written and verbal communication and presentation skills Influencing and relationship management skills Education: Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 20, 2026 - Listed for: 102 days - Location: Dubai United Arab Emirates[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Dubai-United-Arab-Emirates/Service-Manager---C12---DUBAI_25884161) ## More jobs at Citigroup ### [Customer Service Analyst (UAE Nationals Only) - DUBAI](https://jobs.opennash.com/companies/citigroup/jobs/53b0ff0fa668f5c0579c/) Dubai United Arab Emirates ### [2025 Wealth Management Summer Internship, Dubai, UAE (UAE Nationals preferred)](https://jobs.opennash.com/companies/citigroup/jobs/ad202d18b7a87746a733/) Dubai United Arab Emirates ### [AVP Internal Audit (UAE Nationals Only)](https://jobs.opennash.com/companies/citigroup/jobs/97a31c623f057f07fd9d/) Dubai United Arab Emirates ### [AVP, Cash Management Sales Officer - DUBAI](https://jobs.opennash.com/companies/citigroup/jobs/485a738a13b324f4c60d/) Dubai United Arab Emirates ### [AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)](https://jobs.opennash.com/companies/citigroup/jobs/dd11b056b022e1e794cf/) Dubai United Arab Emirates ## Similar jobs at other companies ### [SBS Client Service Midwest Client Service Representative I](https://jobs.opennash.com/companies/automatic-data-processing/jobs/e603513907bd04744a08/) Automatic Data Processing · Makati City, Metro Manila, Philippines ### [예거 르쿨트르 client relationship manager_갤러리아](https://jobs.opennash.com/companies/richemont/jobs/c5de027453caabb24a35/) Richemont ### [client relations centre team leader](https://jobs.opennash.com/companies/richemont/jobs/3f783d7d2cdcf8c56f4f/) Richemont ### [Team Leader, Client Project Management](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/a3c41a3a82ad34f72b59/) Thermo Fisher Scientific · Singapore ### [WBCG:GSSCA - Custody Relationship Manager - Team Lead](https://jobs.opennash.com/companies/axis-bank/jobs/e6ae7a8f0a335fe7c4ec/) Axis Bank · Mumbai OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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