[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Tokyo Tokyo Japan # Assistant Vice President, Customer Service Senior Analyst, Operations Tokyo Tokyo Japan Full-time Executive Customer Support Listed on Citigroup’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Tokyo-Tokyo-Japan/Assistant-Vice-President--Customer-Service-Senior-Analyst--Operations_26999042) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Assistant Vice President, Customer Service Senior Analyst, Operations ## Job description The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. ### Responsibilities - Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps - Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations - Ensure transactions are executed timely and accurately - Identify and implement process improvements and test new features/functions - Perform regulatory, audit and control assessments and create reports for internal and/or external distribution - Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications 5-8 years of previous cash management and financial services experience preferred Consistently demonstrate clear and concise written and verbal communication Aptitude for utilizing reporting tools and applications - Proven organizational skills - Demonstrated ability to drive results in a fast-paced, goal-oriented environment Education: Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Native-level Japanese and fluent English language proficiency required, with the ability to operate effectively in a bilingual client service environment. Provide bilingual (Japanese/English) support to clients and internal stakeholders through verbal and written communication channels. Serve as a key contact for Japan-based clients, conducting client calls, meetings, and service discussions in Japanese. Act as a liaison between Japanese-speaking clients and regional/global support teams to facilitate effective communication and issue resolution. Conduct regular client visits primarily within the Tokyo metropolitan area, with occasional travel within Japan as business needs require. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 14 days - Location: Tokyo Tokyo Japan - Employment type: Full-time[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Tokyo-Tokyo-Japan/Assistant-Vice-President--Customer-Service-Senior-Analyst--Operations_26999042) ## More jobs at Citigroup ### [Officer, Customer Service Analyst, Operations](https://jobs.opennash.com/companies/citigroup/jobs/6f922a854821d2c07168/) Tokyo Tokyo Japan ### [Assistant Vice President, Senior Securities Services Operations Analyst](https://jobs.opennash.com/companies/citigroup/jobs/c17f36ddb641d29235e8/) Tokyo Tokyo Japan ### [Officer, Cash and Trade Processing Analyst, Operations](https://jobs.opennash.com/companies/citigroup/jobs/97bc4c485a7f3552d715/) Tokyo Tokyo Japan ### [証券決済 シニア・アソシエイト / Securities Settlement Senior Associate – Tokyo](https://jobs.opennash.com/companies/citigroup/jobs/c905df40a1b71818b222/) Tokyo Tokyo Japan ### [AVP - HRSS Contact Center Manager](https://jobs.opennash.com/companies/citigroup/jobs/0312e2a79417a395212c/) Mumbai Maharashtra India ## Similar jobs at other companies ### [Assistant Vice President](https://jobs.opennash.com/companies/grasim-industries/jobs/78094bded4a6fd56a323/) Grasim Industries · Maharashtra ### [Assistant Vice President - Credit Risk](https://jobs.opennash.com/companies/siemens/jobs/106d4a0f93ab8b6cdc41/) Siemens ### [Chubb Life: Assistant Vice President - HR Business Partner](https://jobs.opennash.com/companies/chubb/jobs/75b26f9324e004d04f33/) Chubb · Bangkok, Thailand ### [Staff Assistant to the Procurement Central Services Office/ Vice President (f/m/div)](https://jobs.opennash.com/companies/infineon-technologies/jobs/e96a0173e5048d36e877/) Infineon Technologies · Munich ### [Assistant Vice President, Customer Digital Experience](https://jobs.opennash.com/companies/china-citic-bank/jobs/e30a647250abb879df6f/) China Citic Bank · Hong Kong OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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