[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup # SVP - Operations Support Group Manager - Workforce Optimization Manager or lead Operations Listed on Citigroup’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/DLF-CYBERCITY-12B/SVP---Operations-Support-Group-Manager---Workforce-Optimization_26988898) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / SVP - Operations Support Group Manager - Workforce Optimization ## Job description The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. ### Responsibilities - Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution - Design strategies that generate improvements - Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs) - Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience - Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership - Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations - Negotiate internally and communicate management report to senior management, recommending next course of action - Participate in improvement projects with internal and external stakeholders - Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. ### Qualifications 10+ years of relevant experience Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63, Experience in management position related to Operations function Experience in Finance or Banking Consistently demonstrates clear and concise written and verbal communication Education: Bachelor’s degree/University degree or equivalent experience Master’s degree preferred ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Aug 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 61 days[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/DLF-CYBERCITY-12B/SVP---Operations-Support-Group-Manager---Workforce-Optimization_26988898) ## More jobs at Citigroup ### [AVP - Operations trainer](https://jobs.opennash.com/companies/citigroup/jobs/2af3512385eedbf3522b/) ### [Business Analyst](https://jobs.opennash.com/companies/citigroup/jobs/1c596c8c1e29df803cc2/) ### [Business Process Reengineering Analyst](https://jobs.opennash.com/companies/citigroup/jobs/f4072129a07158b08481/) ### [Fraud Operations Specialist](https://jobs.opennash.com/companies/citigroup/jobs/9ad46b253fd0d2d194d0/) ### [Fraud Operations Sr Supervisor](https://jobs.opennash.com/companies/citigroup/jobs/dde4de0989f1c66c4e92/) ## Similar jobs at other companies ### [SVP, Network Manager, Group Infrastructure & Cloud, Group Technology](https://jobs.opennash.com/companies/dbs/jobs/b3f3a7291930dee1bf8a/) DBS · Singapore - East ### [SVP/VP, Tech Lead, Corporate Internet Banking Platform (CIBP), Institutional Banking Group Technology, Group Technology](https://jobs.opennash.com/companies/dbs/jobs/5fc81c16cea18a8ae5e7/) DBS · Singapore - East ### [Manger Settlement Card Operations.Card Operations - MBP.Operations Group-MBPKLTD](https://jobs.opennash.com/companies/mashreq-bank/jobs/e57b00e016d01767aac7/) Mashreq Bank · Pakistan ### [Support Advisor - Clarity Financial Planning Group - Boise, Idaho](https://jobs.opennash.com/companies/thrivent-financial/jobs/cae08722fbc5fdaa0e5d/) Thrivent Financial · Boise, ID ### [group hr operations process manager](https://jobs.opennash.com/companies/richemont/jobs/f622f3221ac34220e308/) Richemont OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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