[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Pune Maharashtra India # Application Support Senior Analyst - Assistant Vice President Pune Maharashtra India Executive Administrative Listed on Citigroup’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Pune-Maharashtra-India/Application-Support-Senior-Analyst---Assistant-Vice-President_26999988) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Application Support Senior Analyst - Assistant Vice President ## Job description ### Role Overview The L2 Application Support Engineer (Technical Support Analyst) is a critical role within the Production Support and Operations team. This individual is responsible for providing high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms. Acting as the bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups, the L2 Engineer ensures system availability, stability, and adherence to strict Service Level Agreements (SLAs) in a fast-paced, enterprise technology environment. ### Incident & Problem Management Escalation Handling - Acknowledge and own incidents escalated by the L1 support team or monitoring alerts. ### Troubleshooting & Diagnosis Perform in-depth technical analysis and root cause investigation of application, database, middleware, and infrastructure failures. ### Workaround Implementation Apply approved temporary workarounds or permanent hotfixes to restore services quickly and minimize business impact. ### Collaboration Partner with L3 developers, database administrators (DBAs), network engineers, and system administrators to resolve complex, multi-tiered issues. ### Incident Lifecycle Management Track and document all incident progression within the ITSM platform (e.g., ServiceNow) from creation through to resolution. - Monitoring, Observability & Preventive Maintenance System Monitoring: Actively monitor application health, batch jobs, integration feeds, and system performance using enterprise observability suites. ### Proactive Interventions Identify recurring patterns, error trends, or capacity bottlenecks and initiate preventative actions. ### Health Checks Perform daily health checks, start-of-day (SOD) and end-of-day (EOD) verifications, and batch processing runs. - Release, Deployment & Configuration Management Deployment Validation: Support the verification of application deployments, system patches, and infrastructure upgrades during maintenance windows. ### Configuration Controls Maintain and update application configuration files, environment variables, and parameter settings under strict change management processes. ### Environment Management Assist in maintaining non-production (UAT/Staging) and production environments to ensure consistency. ### Communication & Stakeholder Management Status Updates - Provide clear, timely, and precise communications to business stakeholders, product owners, and technology leadership during critical (Sev-1/Sev-2) incidents. ### Bridges & War Rooms Participate in or lead technical incident bridges to coordinate restoration efforts. ### Post-Incident Reviews Contribute technical inputs to Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA) documentation. ### Documentation & Knowledge Management Runbooks & SOPs - Document and update Standard Operating Procedures (SOPs), application architecture maps, and troubleshooting runbooks. ### Knowledge Sharing Train L1 teams on common issue resolution paths to shift-left workloads and improve first-contact resolution rates. ### Qualifications & Experience Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. ### Experience 8+ years of experience in an application support, technical support, or systems engineering role (preferably in an enterprise or financial services environment). ### Certifications (Desirable) ITIL v3 or v4 Foundation certification. Professional certifications in AWS/Azure, Kubernetes (CKAD), Linux Administration, or Oracle/SQL. ### Required Technical Skills Domain Technology / Tooling Operating Systems Strong hands-on experience with Linux/Unix environments (navigating file systems, checking logs, monitoring CPU/memory, cron jobs) and Windows Server. Scripting & Automation Proficiency in writing and debugging Shell scripting (Bash), PowerShell, or Python to automate daily tasks and analyze log files. Databases & Querying Strong SQL skills (Oracle, MS SQL, Sybase, or PostgreSQL). Ability to write complex select queries, joins, analyze execution plans, and run database scripts. Middleware & Web Servers Working knowledge of Apache, Tomcat, Nginx, WebSphere, and messaging queues like IBM MQ, RabbitMQ, or Apache Kafka. Cloud & Containerization Familiarity with Docker, Kubernetes, OpenShift, or cloud infrastructure (AWS/Azure) concepts and container deployments. Monitoring & Logging Hands-on experience with tools such as Splunk, ELK Stack, AppDynamics, Dynatrace, Grafana, or ITRS Geneos. ITSM & Collaboration Experience with ticketing tools like ServiceNow or Jira, and version control systems like Git or Bitbucket. ### Required Professional & Soft Skills Analytical Mindset Excellent logical reasoning and problem-solving skills; ability to systematically break down a complex issue. ### Communication Exceptional verbal and written communication skills, with the ability to translate technical details into plain language for business teams. ### Pressure Tolerance Calm demeanor under pressure, especially during high-severity system outages. ### Team Collaboration Ability to work cohesively in a global, distributed cross-functional environment. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Pune Maharashtra India[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Pune-Maharashtra-India/Application-Support-Senior-Analyst---Assistant-Vice-President_26999988) ## More jobs at Citigroup ### [.NET Senior Engineer - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/a3a50e86e783fa8af8b7/) Pune Maharashtra India ### [AI Engineer - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/b2c3f0ebe2065ca6bd51/) Pune Maharashtra India ### [Angular Java Fullstack Expert-Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/980168b0a1ce3d2599cf/) Pune Maharashtra India ### [Application DBA, Sybase T-SQL - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/4d1c3dce2c16514d27dc/) Pune Maharashtra India ### [Application Development Analyst - Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/5fdb0ce213c39c50b4fe/) Pune Maharashtra India ## Similar jobs at other companies ### [Intermediate Business Application Support Analyst](https://jobs.opennash.com/companies/aegon/jobs/f25b8138bde8aabfcd9d/) Aegon ### [Mainframe Application Support & Automation Analyst](https://jobs.opennash.com/companies/aegon/jobs/56d4cdabd48eb8ae0a0f/) Aegon · HUN Budapest ### [Analyst, Application Development and Maintenance - Brightree Support](https://jobs.opennash.com/companies/cardinal-health/jobs/8391d42c1592c7d98e71/) Cardinal Health · Taguig, National Capital Region ### [Sr Analyst, Application Development and Maintenance - Brightree Support](https://jobs.opennash.com/companies/cardinal-health/jobs/f28a57455844baccef84/) Cardinal Health · Taguig, National Capital Region ### [Application Support Engineer](https://jobs.opennash.com/companies/accenture/jobs/66a0c4cae870cea2c318/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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