[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Singapore Singapore # Client Contact Analyst (Japanese speaking) Singapore Singapore Full-time Listed on Citigroup’s official careers site. Posted August 12, 2025. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Singapore--Singapore/Client-Contact-Analyst--Japanese-speaking-_25897454) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Client Contact Analyst (Japanese speaking) ## Job description The Client Contact Analyst is responsible for executing day to day customer service activities including: Assist with performing call confirmation with client on their instructions (exclude Investments related). Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely. Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution. Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction. Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Other job-related duties may be assigned as required. ### Other Qualifications Previous relevant experience preferred. Strong verbal and written communication skills in Japanese and English a must, to support Japanese and Singapore markets. Proficiency in Mandarin will be an added advantage. Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients. Ability to problem solve and analyze data with demonstration of attention to detail. Client facing experience; strong background of client servicing and telecommunication skills. High School diploma or equivalent may be considered The Service Analyst is responsible for executing day to day customer service activities including: Assist with performing call confirmation with client on their instructions (exclude Investments related). Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements. Previous relevant experience preferred. Strong verbal and written communication skills in Japanese and English. High School diploma or equivalent may be considered ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Aug 12, 2025 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: Over a year - Location: Singapore Singapore - Employment type: Full-time[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Singapore--Singapore/Client-Contact-Analyst--Japanese-speaking-_25897454) ## More jobs at Citigroup ### [Affluent Cards Product Specialist - C14 - SINGAPORE](https://jobs.opennash.com/companies/citigroup/jobs/f8a9b9ddd4950e30607f/) Singapore Singapore ### [Applications Support Technical Lead Analyst](https://jobs.opennash.com/companies/citigroup/jobs/0a76e4c26fb79a3be401/) Singapore Singapore ### [Asset Servicing Intermediate Analyst](https://jobs.opennash.com/companies/citigroup/jobs/66adb0d6a4c20e8a247a/) Singapore Singapore ### [Associate Banker - Private Bank](https://jobs.opennash.com/companies/citigroup/jobs/04594bad8c91e8a4c5bf/) Singapore Singapore ### [Associate Banker Senior - C12 - SINGAPORE](https://jobs.opennash.com/companies/citigroup/jobs/621d0f5fbcf210c335a3/) Singapore Singapore ## Similar jobs at other companies ### [Account Payable Analyst (Japanese Speaking)](https://jobs.opennash.com/companies/deutsche-post/jobs/c39c566f060c1b7f6fdd/) Deutsche Post · Selangor, Malaysia ### [Client Contact Associate Senior (UK market)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/630080e36726318d92ac/) Fidelity National Information (FIS) · Poland ### [Global Payments Screening Operations (Japanese & Mandarin Speaker) - Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/ef4e105f3f77c29b4375/) JPMorganChase · Singapore ### [Customer Contact Comms Analyst](https://jobs.opennash.com/companies/accenture/jobs/cab4c9da240be7780f60/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)