[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Taguig Philippines # Customer Solutions Officer Taguig Philippines Administrative Listed on Citigroup’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Customer-Solutions-Officer_26999027) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Customer Solutions Officer ## Job description The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. ### Responsibilities - Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines - Ensure accuracy of research and compliance advice provided to members of sales force team Develop information regarding required changes in reports and procedures - Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns - Support sales force and management by implementing recommendations concerning changes, improvements and enhancements - Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications International BPO voice experience is a must. Preferably at least 1 year tenure in the current role. Experience handling Banking and Financial account is a plus but open to other BPO voice background as well Conversant in English and comfortable speaking with other nationalities Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week) Amenable to working in Bonifacio Global City, Taguig Applicants should be eligible to legally work in the Philippines. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ### BENEFITS OF WORKING IN CITI: We offer a competitive salary package of 30-40K and other great benefits including: HMO Health Insurance from day 1 for you and your unlimited qualified dependents Life Insurance from day 1 Retirement Plan Transportation Allowance Rice Allowance Medical and Dental Allowance Shift Differential Staff Loan Tuition Fee Reimbursement Bereavement Assistance Total of 35 leaves credits in a year CAREER GROWTH: Be part of our fast-growing teams of Customer Solutions Officers Internal movement career opportunities within Citi CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs *By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Taguig Philippines[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Customer-Solutions-Officer_26999027) ## More jobs at Citigroup ### [Assistant Vice President - Payment Operations Deputy Lead, Philippines (Hybrid)](https://jobs.opennash.com/companies/citigroup/jobs/677a83aba2a68d9ca85a/) Taguig Philippines ### [Business Risk Officer - C13 - TAGUIG](https://jobs.opennash.com/companies/citigroup/jobs/40ce1b4ef114316e9c38/) Taguig Philippines ### [Cash and Trade Processing Representative, Non-Officer](https://jobs.opennash.com/companies/citigroup/jobs/ee26f2f68389b7890e63/) Taguig Philippines ### [Citiphone Officer](https://jobs.opennash.com/companies/citigroup/jobs/acc912e8c2023ec1fde8/) Taguig Philippines ### [Controls Testing Senior Analyst, Assistant Vice President](https://jobs.opennash.com/companies/citigroup/jobs/4e496f2b5c8641f73be3/) Taguig Philippines ## Similar jobs at other companies ### [Customer Service Officer](https://jobs.opennash.com/companies/wilmar-international/jobs/0d03918215a0d96a70a4/) Wilmar International ### [Officer, Customer Service Officer, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/0962ab24c0fede833a59/) DBS · Denkanikottai ### [Officer/Senior Officer, Customer Service, Intermediates Asia Pacific](https://jobs.opennash.com/companies/basf/jobs/3cd43fcc0bebf85ad1b6/) BASF · ${htmlLocations} ### [Project Support Team Leader - Customer Solutions](https://jobs.opennash.com/companies/eaton/jobs/4cf0b5a2591de933832f/) Eaton · Budapest, HUN ### [Customer Service Officer (6 Months FTC)](https://jobs.opennash.com/companies/totalenergies/jobs/60368326868d1ce597f7/) TotalEnergies OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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