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Citigroup · Taguig Philippines

# Customer Solutions Officer

Taguig Philippines Administrative 

Listed on Citigroup’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Customer-Solutions-Officer_25845052)

[OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Customer Solutions Officer

## Job description

The Customer Solutions Officer in CBPS is a multi skilled r ole servicing off-shore clients of Citi. The overall objective of this role is to address external customer issues and provide ongoing customer service support for escalation, retention, collections, billing and telesales types of calls.

### Responsibilities
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

### Qualifications

Previous relevant experience preferred Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change Consistently demonstrate clear and concise written and verbal communication Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Education: Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the " EEO is the Law " poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: Taguig Philippines[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Taguig--Philippines/Customer-Solutions-Officer_25845052)

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