[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Citigroup jobs](https://jobs.opennash.com/companies/citigroup/) · [Search jobs](/search/) Citigroup · Ofallon Missouri United States # Service Process Coordinator Ofallon Missouri United States Full-time $50,900.00 - $66,400.00 Listed on Citigroup’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Ofallon-Missouri-United-States/Service-Process-Coordinator_26997566) [OpenNash Jobs](https://jobs.opennash.com/) / [Citigroup](https://jobs.opennash.com/companies/citigroup/) / Service Process Coordinator ## Job description The Service Process Coordinator performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures. ### Responsibilities Supports the function by responding to payment and reconciliation inquiries in a timely matter. As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates. Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans. Assists with the training and mentoring of new hires or team members. Works under little to no direct supervision. Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Represents department at intra-departmental meetings and on various intra department projects. Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers. May support an expansive and/or diverse array of products/services. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. ### Qualifications 2-4 years relevant experience Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Processor ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Ofallon Missouri United States ------------------------------------------------------ Primary Location Full Time Salary Range: $50,900.00 - $66,400.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. ### Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Oct 23, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 4 days - Location: Ofallon Missouri United States - Employment type: Full-time - Pay: $50,900.00 - $66,400.00[Apply on Citigroup’s careers site →](https://citi.wd5.myworkdayjobs.com/2/job/Ofallon-Missouri-United-States/Service-Process-Coordinator_26997566) ## More jobs at Citigroup ### [Ops Sup Sr Manager - C13 - OFALLON](https://jobs.opennash.com/companies/citigroup/jobs/187f11c01df19d0bf9b7/) Ofallon Missouri United States ### [Ops Sup Sr Supervisor](https://jobs.opennash.com/companies/citigroup/jobs/2da1aea070e35c098b6c/) Ofallon Missouri United States ### [Registered Wealth Service Associate](https://jobs.opennash.com/companies/citigroup/jobs/8272aae57185bff3c59e/) Ofallon Missouri United States ### [Wealth Solutions Advisor SAFE Act](https://jobs.opennash.com/companies/citigroup/jobs/2d75623dde3713840be9/) Ofallon Missouri United States ## Similar jobs at other companies ### [Distribution Center Process Coordinator](https://jobs.opennash.com/companies/genuine-parts/jobs/69fbf19ec7b3b01c249c/) Genuine Parts · Manheim, PA ### [Supply Chain Process Coordinator](https://jobs.opennash.com/companies/best-buy/jobs/eff44e2230ac47ee5915/) Best Buy · Ontario, California ### [Service Coordinator](https://jobs.opennash.com/companies/comfort-systems-usa/jobs/f2001943d463f9ebb1a4/) Comfort Systems USA · Chesapeake, VA ### [Field Service Technical Coordinator](https://jobs.opennash.com/companies/eaton/jobs/3200132d659fbe902f2c/) Eaton · Pleasanton, California, USA ### [Account Service Coordinator - Inventory Finance](https://jobs.opennash.com/companies/huntington-bank/jobs/3e2d7409ba50b5d0af3c/) Huntington Bank · Schaumburg, IL OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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