[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Cisco Systems jobs](https://jobs.opennash.com/companies/cisco-systems/) · [Search jobs](/search/) Cisco Systems · Singapore, Central Singapore # Customer Experience Customer Success Specialist - CAI Singapore, Central Singapore Full-time Customer Support Listed on Cisco Systems’s official careers site. Posted May 28, 2026. Check that it is still open and apply there. [Apply on Cisco Systems’s careers site →](https://careers.cisco.com/global/en/job/CISCISGLOBAL2015361EXTERNALENGLOBAL/Customer-Experience-Customer-Success-Specialist-CAI) [OpenNash Jobs](https://jobs.opennash.com/) / [Cisco Systems](https://jobs.opennash.com/companies/cisco-systems/) / Customer Experience Customer Success Specialist - CAI ## Job description Meet the Team The Cisco Customer Experience (CX) organisation is one of Cisco’s fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success; We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco’s products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit. Your Impact As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco’s customers. You will lead the full adoption journey, from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and providing feedback that directly crafts Cisco’s product roadmap. Success in this role means customers move from purchasing a solution to actively realizing its value, with you as the trusted guide at every step. ### Your influence extends well beyond individual engagements as the “voice of the customer,” your insights will advise Cisco Engineering and Product Management on challenges and opportunities across the product portfolio. Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings. Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys. Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle. Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization. ### Minimum Qualifications Stack: Foundational knowledge of ACI, UCS, Nexus, Nutanix, and Intersight. ### Hybrid Cloud Basic understanding of public cloud providers (AWS, Azure, GCP) and virtualisation. ### Orchestration Awareness of APIs and programmability for workflow orchestration in CAI environments. ### Experience 3–5 years in technical consulting or data center customer-facing roles. ### Education Bachelor’s degree in Engineering or Computer Science. ### Certifications CCNA or CCNP preferred. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. ## At a glance - Posted by the employer: May 28, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 143 days - Location: Singapore, Central Singapore - Employment type: Full-time[Apply on Cisco Systems’s careers site →](https://careers.cisco.com/global/en/job/CISCISGLOBAL2015361EXTERNALENGLOBAL/Customer-Experience-Customer-Success-Specialist-CAI) ## More jobs at Cisco Systems ### [Account Executive Security Architecture – Enterprise and Public Sector](https://jobs.opennash.com/companies/cisco-systems/jobs/1f27f679e23277b9f08d/) Singapore, Central Singapore ### [Associate Sales Engineer – Security Solutions & Demo Engineering, Singapore](https://jobs.opennash.com/companies/cisco-systems/jobs/be8bb2b5adb50520cef8/) Singapore, Central Singapore ### [Associate Solutions Engineer - Japan (Cisco Sales Associates Program)](https://jobs.opennash.com/companies/cisco-systems/jobs/ff752d09589fe3e1cdd9/) Singapore, Central Singapore ### [Communications Specialist, Singapore](https://jobs.opennash.com/companies/cisco-systems/jobs/76a54794414c1205b6f7/) Singapore, Central Singapore ### [Consulting Engineering Technical Leader](https://jobs.opennash.com/companies/cisco-systems/jobs/e2f0e30b2af8289fb4d1/) Singapore, Central Singapore ## Similar jobs at other companies ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/968dc3344ecd103de2e5/) Microsoft · Finland, Uusimaa, Espoo ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/159785c3b30d850d9200/) Microsoft · Poland, Mazowieckie, Warsaw ### [Customer Success Adoption Analyst](https://jobs.opennash.com/companies/siemens/jobs/ded519a15360458eab3d/) Siemens ### [Customer Success Management Analyst with Greek (SAS)](https://jobs.opennash.com/companies/accenture/jobs/9b5f0ff92f7f72e297e5/) Accenture [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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