[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All CIMB Group Holdings jobs](https://jobs.opennash.com/companies/cimb-group-holdings/) · [Search jobs](/search/)

CIMB Group Holdings · Malaysia

# Quality Analyst, CBS - Quality (RTC/ S2S) MY

Malaysia Full-time Manufacturing & Production 

Listed on CIMB Group Holdings’s official careers site. Posted August 10, 2026. Check that it is still open and apply there.
[Apply on CIMB Group Holdings’s careers site →](https://ejox.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34426)

[OpenNash Jobs](https://jobs.opennash.com/) / [CIMB Group Holdings](https://jobs.opennash.com/companies/cimb-group-holdings/) / Quality Analyst, CBS - Quality (RTC/ S2S) MY

## Job description

### Job Purpose

The objective of this job is to: Ensure conformance of sales calls to standards or requirements. Support the drive of better Customer Experience.

### Key Responsibilities

Calls Monitoring Conduct quality monitoring of sales calls as scheduled. Validate the sales calls in accordance to scripts and check lists to ensure adherence. Update and complete the scoring sheets and all report templates accordingly. Calls Calibration Participate in Call Calibration of quality monitoring standards with all team leaders and agents. Share gaps observations and results. Provide feedback and suggestions on improvement opportunities.

Complaints/Disputes Validation Support the investigation of complaints/disputes that are raised both internally or externally. Reporting & Administration Prepare and submit Scoring Sheets and all relevant Reporting Templates on timely manner. Prepare ad-hoc reports as and when required by management. Other Tasks Your Manager may require you to perform additional tasks as and when required. Job Specification Relevant Work Experience Individuals with previous experience in any of the following field: Contact Centre Operations Banking or Credit Card Operations/Processes Quality Monitoring

## At a glance
- Posted by the employer: Aug 10, 2026
- First seen by OpenNash: Oct 30, 2026
- Last checked: Oct 30, 2026
- Listed for: 81 days
- Location: Malaysia
- Employment type: Full-time[Apply on CIMB Group Holdings’s careers site →](https://ejox.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34426)

## Hiring at CIMB Group Holdings
- Open jobs: 407
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 30, 2026

[All CIMB Group Holdings jobs](https://jobs.opennash.com/companies/cimb-group-holdings/) · [Weekly hiring report](/reports/hiring/)

## More jobs at CIMB Group Holdings

### [Quality Analyst, CBS - Service MY](https://jobs.opennash.com/companies/cimb-group-holdings/jobs/861592e2661b3789be1b/)

Malaysia

### [AML Officer, GC - AMLT, ODD/CDD (SG) MY](https://jobs.opennash.com/companies/cimb-group-holdings/jobs/94651e0f40238e4abb0b/)

Malaysia

### [AVP, Credit Risk - Credit Management - Commercial MY](https://jobs.opennash.com/companies/cimb-group-holdings/jobs/468fcc840240a7af977c/)

Malaysia

## Similar jobs at other companies

### [AVC:Quality Analyst](https://jobs.opennash.com/companies/axis-bank/jobs/5fd3522dc27f315ceae0/)

Axis Bank · Ahmedabad

### [AVC:Quality Analyst](https://jobs.opennash.com/companies/axis-bank/jobs/0f44e014458060acc456/)

Axis Bank · Bangalore

### [Quality Assurance Analyst](https://jobs.opennash.com/companies/accenture/jobs/54a57c05b3eadf1b8e1f/)

Accenture 

### [Quality Analyst](https://jobs.opennash.com/companies/wilmar-international/jobs/02892530ce227fe23471/)

Wilmar International 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)