[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Cigna jobs](https://jobs.opennash.com/companies/cigna/) · [Search jobs](/search/) Cigna · Lake Mary, FL # Customer Care Coordinator - Evernorth - Hybrid in Lake Mary, FL Lake Mary, Florida, United States of America Hybrid Full-time Sales Listed on Cigna’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Cigna’s careers site →](https://jobs.thecignagroup.com/us/en/job/CIGNUS26012468EXTERNALENUS/Customer-Care-Coordinator-Evernorth-Hybrid-in-Lake-Mary-FL) [OpenNash Jobs](https://jobs.opennash.com/) / [Cigna](https://jobs.opennash.com/companies/cigna/) / Customer Care Coordinator - Evernorth - Hybrid in Lake Mary, FL ## Job description The Customer Care Coordinator serves as the primary point of contact for clients and is responsible for delivering exceptional customer service through inbound phone and email interactions. This role supports order processing, research, issue resolution, and customer inquiries while meeting established service level expectations and performance metrics. ### Duties & Responsibilities Answer inbound calls from clients in a professional, courteous, and efficient manner. Process customer orders accurately and within established timelines. Research and resolve customer inquiries, order discrepancies, and service-related issues. Respond promptly and professionally to email inquiries regarding orders, products, shipments, and account-related questions. Maintain accurate documentation of all customer interactions in designated systems. Collaborate with internal departments to resolve customer concerns and ensure timely follow-up. Monitor order activity and proactively communicate updates to customers. Meet or exceed established performance goals and productivity standards. Maintain a high level of customer satisfaction while adhering to quality assurance guidelines. Support continuous improvement initiatives and contribute to a positive team environment. ### Qualifications High School Diploma or equivalent required; Associate's or Bachelor's degree preferred. 2+ years of customer service experience in a contact center, call center, or customer care environment. Experience handling high-volume inbound calls and email correspondence. Demonstrated ability to meet or exceed performance metrics and key performance indicators (KPIs). Experience with order entry, order management, and customer account support preferred. Strong verbal and written communication skills. Excellent problem-solving, research, and analytical skills. Proficiency with Microsoft Office applications and customer relationship management (CRM) systems. Strong organizational skills and attention to detail. Ability to effectively manage multiple priorities in a fast-paced environment. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 12 days - Location: Lake Mary, Florida, United States of America - Work arrangement: Hybrid - Employment type: Full-time[Apply on Cigna’s careers site →](https://jobs.thecignagroup.com/us/en/job/CIGNUS26012468EXTERNALENUS/Customer-Care-Coordinator-Evernorth-Hybrid-in-Lake-Mary-FL) ## More jobs at Cigna ### [Vice President, CuraScript Specialty Distribution (CSD), Business Operations](https://jobs.opennash.com/companies/cigna/jobs/139ba0eeefedd7ced284/) Lake Mary, Florida, United States of America ### [AI & Sales Intelligence Senior Advisor - Evernorth](https://jobs.opennash.com/companies/cigna/jobs/bd381c248257a6ff3a60/) St. Louis, Missouri, United States of America ### [Broker Sales Learning Senior Analyst](https://jobs.opennash.com/companies/cigna/jobs/632215817889a01d1577/) Glasgow, Lanarkshire, United Kingdom ### [Client Account Executive - Allegiance - Remote](https://jobs.opennash.com/companies/cigna/jobs/247337a8b1698ed81f4d/) Remote, US ### [Client Manager, Strategic Accounts](https://jobs.opennash.com/companies/cigna/jobs/7a762ac2921ff92cc4f7/) Singapore, Central Singapore ## Similar jobs at other companies ### [Coordinator, Individualized Care](https://jobs.opennash.com/companies/cardinal-health/jobs/87a0e243f25bec5284e2/) Cardinal Health · International ### [Pharmacy Care Coordinator](https://jobs.opennash.com/companies/unitedhealth-group/jobs/060e068e609b672c5f31/) UnitedHealth Group · Irvine, California ### [Social Worker Field Care Coordinator - Care at Home - DC, MD, VA](https://jobs.opennash.com/companies/unitedhealth-group/jobs/8135c1c73aee96166fee/) UnitedHealth Group · Washington D.C., District of Columbia ### [Care Coordinator - Davita IKC - Athens](https://jobs.opennash.com/companies/davita/jobs/74784523a398219ae643/) DaVita · Athens, GA [Jobs in Lake Mary, FL](/locations/us/fl/lake-mary/)[Jobs in Florida](/locations/us-fl/)[Sales jobs](/functions/sales/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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