[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Cigna jobs](https://jobs.opennash.com/companies/cigna/) · [Search jobs](/search/) Cigna # Claims Senior Representative - Cigna Healthcare Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Full-time Senior individual contributor Healthcare & Clinical Listed on Cigna’s official careers site. Posted September 21, 2026. Check that it is still open and apply there. [Apply on Cigna’s careers site →](https://jobs.thecignagroup.com/us/en/job/CIGNUS26011032EXTERNALENUS/Claims-Senior-Representative-Cigna-Healthcare) [OpenNash Jobs](https://jobs.opennash.com/) / [Cigna](https://jobs.opennash.com/companies/cigna/) / Claims Senior Representative - Cigna Healthcare ## Job description ### Job Description Scope Critical analysis and processing of claims for medical expenses within the fixed turn around time. Job content Claims processing - Assessing and processing claims for medical expenses while always bearing in mind the importance of medical confidentiality. - Accurate data input to the system applications. - Positioning him/herself analytically and critically in the context of cost management and in respect of existing working methods. ### Following up his/her own workload (volume and timing) - keeping an eye on chronology and processing time of the work volume and taking suitable actions. ### Participate efficiently in processing the flow of claims - inform the Claims Supervisor about claims lacking clarity and about possible ways of optimizing the processes. - A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions are important motivators. In relation to other positions - Act as focal point of contact for cases, questions from other Claims Analysts and following-up on files - Providing accurate communication about a dossier to the interested internal employee. - Tracking irregularities in procedures and highlighting these to the Claims Supervisor. - Raising problems or sensitivities with your superior. - Coaching and training trainees - Participating actively in an agreeable and amicable atmosphere. Additional task - Financial verification - Assisting Claims Supervisor, Claims in work planning, implementation of new contract, updating of Contract Summary, conducting refresher trainings - Work closely with SMEs & Claims Supervisor and identify areas for improvement based on customer feedback on our services. ### PROFILE Education Level - Bachelor degree or similar by experience ### Specific Knowledge - Passive language knowledge (English, Mandarin etc.) - Policies coverage - Medical terminology - Use of necessary reference works Skills ### Skillful in taking decisions - takes the right action on allocated files based on the available information. ### Skillful with numbers - likes to work with numbers. ### Accurate - works accurately on the input of data, aims to work faultlessly. ### Discipline - pays attention to procedures, agreements and document flows. ### Efficient - finds a good balance between quality and quantity. ### Team player - Able to work in a team. ### Skillful with computer programs - readily learns the ropes in the use of current office applications and own Cigna International systems. ### Discreet - works discreetly with confidential (medical) information. - Active knowledge of Tools needed to perform main tasks and responsibilities, such as Microsoft Office applications, CRM and tailor made software. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. ## At a glance - Posted by the employer: Sep 21, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 27 days - Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia - Employment type: Full-time[Apply on Cigna’s careers site →](https://jobs.thecignagroup.com/us/en/job/CIGNUS26011032EXTERNALENUS/Claims-Senior-Representative-Cigna-Healthcare) ## More jobs at Cigna ### [Automation Engineer Lead Analyst - Cigna Healthcare](https://jobs.opennash.com/companies/cigna/jobs/e49b976a663416b69067/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Claims Representative, GEH APAC - Cigna Healthcare](https://jobs.opennash.com/companies/cigna/jobs/0e8e1de7f8375ea1cb37/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Cloud Engineer (AWS & Multi-Cloud) - Cigna Healthcare](https://jobs.opennash.com/companies/cigna/jobs/1836e3f07ef8448ac8d7/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [General Clerk Associate Representative - Cigna Healthcare](https://jobs.opennash.com/companies/cigna/jobs/f3cd990547da798eca01/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [IOH Customer Service Supervisor (KL) - Cigna Healthcare](https://jobs.opennash.com/companies/cigna/jobs/027d2f7cff0507d4854d/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Claims Representative Entry Level-Fast Track](https://jobs.opennash.com/companies/sentry-insurance/jobs/d46c9e523b123e07d789/) Sentry Insurance ### [Healthcare Claims Representative](https://jobs.opennash.com/companies/unitedhealth-group/jobs/0e69672d946e9ee29ae8/) UnitedHealth Group · Makati City, Metro Manila ### [Healthcare Assessment Claims](https://jobs.opennash.com/companies/manulife/jobs/a65656bbd1381aafd6b8/) Manulife · Ho Chi Minh ### [Executive, Healthcare Claims](https://jobs.opennash.com/companies/prudential/jobs/81a34dce0485aec816de/) Prudential · Kuala Lumpur ### [Senior Property Claims Representative/Property Claims Specialist - Specialty Human Services](https://jobs.opennash.com/companies/american-financial-group/jobs/4a8c656a4a498137f08c/) American Financial Group · Remote OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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