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China Unicom · 韶关

# 服务运营岗

韶关 

Listed on China Unicom’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on China Unicom’s careers site →](https://xiaoyuan.zhaopin.com/job/CC145093010J40904130305)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Unicom](https://jobs.opennash.com/companies/china-unicom/) / 服务运营岗

## Job description

### Responsibilities 【岗位职责】
- 搭建在线客服运营体系与服务流程，收集系统需求并推动迭代优化。
- 统筹客服人力测算排班与资源调度，保障一线现场生产有序运转。
- 协同搭建外包考核管理机制，优化业务流程，提升整体服务效能。
- 运营智能客服策略与文本机器人，优化自助服务及多渠道分流能力。
- 分析运营核心指标，依托数据复盘输出方案，推动服务提质增效。
- 调研一线服务痛点，设计优化业务流程与规范，联动多部门落地，提升客户与一线服务效能。
- 搭建标准化预处理流程，联合业务、知识、技术团队迭代方案，推进流程落地与持续优化。 【任职要求】

### 学历要求
- 本科及以上学历应届大学毕业生；

### 专业要求
- 通信工程等相关专业优先；
- 具有良好的口头与书面沟通、表达能力，具有良好的逻辑思维、问题分析能力，吃苦耐劳；
- 专业基础扎实，熟练运用office办公软件。 Education 本科 Job category 通信项目经理 Experience 不限 Address 广东省、韶关市、武江区

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Under a day
- Location: 韶关[Apply on China Unicom’s careers site →](https://xiaoyuan.zhaopin.com/job/CC145093010J40904130305)

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### [业务管理岗](https://jobs.opennash.com/companies/china-unicom/jobs/715e2cd039ecba242961/)

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### [客户经理岗](https://jobs.opennash.com/companies/china-unicom/jobs/c3cb4e515f5e67589584/)

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### [数据运营管理岗](https://jobs.opennash.com/companies/china-unicom/jobs/78484fad12e35cc5d308/)

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### [网络维护与优化岗](https://jobs.opennash.com/companies/china-unicom/jobs/f6888198e6908a747997/)

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### [网络规划建设岗](https://jobs.opennash.com/companies/china-unicom/jobs/6092cbb3a10de53d9a65/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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