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China Taiping Insurance · 北京市

# 高端养老社区客服专员

北京市 

Listed on China Taiping Insurance’s official careers site. Posted June 24, 2025. Check that it is still open and apply there.
[Apply on China Taiping Insurance’s careers site →](https://cntp.zhiye.com/social/detail?jobAdId=24d6af4f-dcd2-4e00-a756-4ec3eeb93e4f)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Taiping Insurance](https://jobs.opennash.com/companies/china-taiping-insurance/) / 高端养老社区客服专员

## Job description
- 接听和回复客户电话咨询、收集客户需求及问题，并做好电话记录；
- 执行客户现场服务、咨询与接待及具有资格客户的选房工作；
- 收集入住客户基础资料、预入住房间、时间等信息并进行录入工作；
- 客户入住前对接工作及入住合同签署、核对、用印等入住流程工作；
- 完成客户服务变更、续签、退住等需求的手续办理；
- 负责服务费、能源费、增值服务费、一卡通充值等费用收缴工作；
- 负责整理养老社区月度账单、年度服务费用单等账单的开具，整理票据及登记；
- 完成现金、银行存款日记账工作，执行与财务部门核对日记账、月记账等账目明细工作；
- 对社区紧急呼叫情况进行协助处理、对接管家至紧急呼叫处理结束；
- 完成上级交办的其他事项。
- 本科及以上学历，有养老社区、酒店、医院行业物业、客户服务、管家服务等相关经验优先；
- 有强烈愿望与兴趣从事养老服务行业, 有酒店或其他客户服务类相关岗位工作优先；
- 具备优秀的服务意识和沟通能力，能够及时准确传达信息，并给与恰当的反馈，具备一定的协调能力；
- 热爱养老事业、对老人有爱心、有耐心。

## At a glance
- Posted by the employer: Jun 24, 2025
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 北京市[Apply on China Taiping Insurance’s careers site →](https://cntp.zhiye.com/social/detail?jobAdId=24d6af4f-dcd2-4e00-a756-4ec3eeb93e4f)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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