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China Taiping Insurance · 云南省, 昆明市

# 财险云南-消保部/客户运营部-消保投诉岗

云南省, 昆明市 

Listed on China Taiping Insurance’s official careers site. Posted March 17, 2026. Check that it is still open and apply there.
[Apply on China Taiping Insurance’s careers site →](https://cntp.zhiye.com/social/detail?jobAdId=11302fe9-62cf-4726-863b-ec24e32d9d4a)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Taiping Insurance](https://jobs.opennash.com/companies/china-taiping-insurance/) / 财险云南-消保部/客户运营部-消保投诉岗

## Job description
- 负责分公司投诉管理、指导、协调和督办，确保妥善处理、降低投诉风险；
- 优化完善分公司保险消费投诉处理细则，对下辖机构保险消费投诉处理工作进行统筹管理；
- 监控各条线及下辖机构投诉指标，跟踪投诉处理，推动溯源整改，降低投诉率；
- 负责建立风险升级机制，统筹投诉结案工作；。
- 开展分公司投诉作业品质情况督核，对督核发现的投诉问题进行问责和整改督办；
- 负责下辖机构消保队伍和投诉处理队伍建设，提升队伍能力；
- 领导交办的其他工作。
- 本科及以上学历；
- 保险学、金融学等专业优先；
- 有一年及以上相关岗位经验者优先；
- 有较强的抗压能力及沟通协调能力。

## At a glance
- Posted by the employer: Mar 17, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 217 days
- Location: 云南省, 昆明市[Apply on China Taiping Insurance’s careers site →](https://cntp.zhiye.com/social/detail?jobAdId=11302fe9-62cf-4726-863b-ec24e32d9d4a)

## More jobs at China Taiping Insurance

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### [财险云南-业务管理部-人员管理岗](https://jobs.opennash.com/companies/china-taiping-insurance/jobs/0dc3e9dcf6b1e12de39d/)

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### [财险云南-业务管理部-数据管理岗](https://jobs.opennash.com/companies/china-taiping-insurance/jobs/65a5696eb303b918a82d/)

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### [财险云南-个人非车险部-产品支持岗](https://jobs.opennash.com/companies/china-taiping-insurance/jobs/9d25e3d2326916ccba30/)

云南省, 昆明市

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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