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China Taiping Insurance · 广东省, 广州市

# 客服管家岗

广东省, 广州市 

Listed on China Taiping Insurance’s official careers site. Posted June 30, 2026. Check that it is still open and apply there.
[Apply on China Taiping Insurance’s careers site →](https://cntp.zhiye.com/social/detail?jobAdId=5813c728-e0f3-4bff-8d12-1123fef16f3e)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Taiping Insurance](https://jobs.opennash.com/companies/china-taiping-insurance/) / 客服管家岗

## Job description
- 负责协同销售部办理包括签约、入住、长期请假外出、旅居办理、退住等流程。按规定与标准程序接待到访客户、客户家属及其他访客;
- 负责解答来访者提出的一般性咨询问题，提供常规的非保密信息服务；
- 负责协助客户预约场馆、课程、餐饮、车辆、维修、保洁、叫醒等服务。
- 负责客户一卡通的制定，负责客户家属及访客的一卡通的制定及发放，并做好记录。
- 负责对客户的失物与拾物进行登记，并进行相应的招领工作。
- 负责处理客户的普通商务需求，如打印、复印、翻译、电话、邮件、信函的收转发工作，并完成相关信息的登记工作；
- 按照规定及指示，在社区公共信息发布平台发布信息及利用短信平台为相应的客户发送信息通知等。
- 受理客户、客户家属及访客的电话、当面、书信、邮件的投诉，按照相应的规范流程进行处理。
- 协调相关部门做好相应的服务，积极配合其它部门的工作，完成上级领导交办的其他任务。
- 全日制大专及以上学历，老年服务、社会工作、护理等相关专业。
- 康养社区、护理行业1年以上从业经验，有同类岗位工作经验优先。
- 具备良好的语言表达能力，熟悉粤语优先。 3.较强的亲和力及抗压能力。

## At a glance
- Posted by the employer: Jun 30, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 112 days
- Location: 广东省, 广州市[Apply on China Taiping Insurance’s careers site →](https://cntp.zhiye.com/social/detail?jobAdId=5813c728-e0f3-4bff-8d12-1123fef16f3e)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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