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China Merchants Bank · 北京市

# 投诉处理岗（零售信贷方向）

北京市 

Listed on China Merchants Bank’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on China Merchants Bank’s careers site →](https://career.cmbchina.com/positionDetail/social?publishId=AB98C5DE-BD9F-48D0-95CA-39936FD6EA9C)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Merchants Bank](https://jobs.opennash.com/companies/china-merchants-bank/) / 投诉处理岗（零售信贷方向）

## Job description

### Responsibilities

1.承接零售信贷客户投诉、征信异议、消保纠纷等处理工作； 2.梳理投诉共性问题，撰写核查材料，形成改进建议。 Requirements
- 本科及以上，具备2年以上银行/金融机构工作经验，有银行零售信贷业务/信用卡业务消保服务、投诉处理等相关经验者优先；
- 熟悉零售信贷业务规则、征信管理办法、消费者权益保护相关要求；
- 具备较强沟通能力、抗压能力和共情能力，能妥善处理不同类型客户的诉求；
- 品行端正、无不良记录，具备高度责任心、团队精神、风险意识。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: 北京市[Apply on China Merchants Bank’s careers site →](https://career.cmbchina.com/positionDetail/social?publishId=AB98C5DE-BD9F-48D0-95CA-39936FD6EA9C)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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