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China Life Insurance · 上海市

# 客户服务管理中心 客户服务岗

上海市 

Listed on China Life Insurance’s official careers site. Posted September 8, 2026. Check that it is still open and apply there.
[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=bf62df4e-e333-46f8-bda6-d5505f52144d)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Life Insurance](https://jobs.opennash.com/companies/china-life-insurance/) / 客户服务管理中心 客户服务岗

## Job description

### 工作职责
- 负责公司通知服务的后续跟进工作，及呼叫中心、在线、用户回访等。
- 及时反馈和解决用户相应问题，对用户问题进行日周月总结，做好相应问题处理的上传下达，推动相关部门对用户体验等问题优化。
- 客户咨询、投诉的应答，解释沟通及协调处理等。
- 不断优化客户服务管理制度，对各级客户服务团队服务品质进行监控，提升客户的满意度与续保率。

### 资格要求
- 大学本科及以上学历应届毕业生。
- 具备良好的组织沟通、协调和表达能力、具有强烈的责任心及良好的职业操守。
- 具有耐心细致的工作态度和一定的承压能力。
- 具有客户服务实习经验者优先。

## At a glance
- Posted by the employer: Sep 8, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 41 days
- Location: 上海市[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=bf62df4e-e333-46f8-bda6-d5505f52144d)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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