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China Life Insurance · 浙江省, 宁波市

# 客服消保岗（省公司）

浙江省, 宁波市 

Listed on China Life Insurance’s official careers site. Posted September 8, 2026. Check that it is still open and apply there.
[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=624cf283-2dd9-45ca-a030-3fd7980f4fdb)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Life Insurance](https://jobs.opennash.com/companies/china-life-insurance/) / 客服消保岗（省公司）

## Job description
- 负责公司客户服务体系建设与运营管理，制定客服标准与流程规范；
- 组织开展消费者权益保护工作，包括投诉处理、纠纷调解、消保审查与评估等；
- 负责客户满意度调查与分析，建立客户服务评价体系，推动服务质量持续提升；
- 参与客户体验优化项目，推进数智化客服平台建设与应用；
- 负责客户投诉数据的统计分析与监测，建立投诉预警机制；
- 协调处理重大投诉案件和群体性投诉事件，维护公司品牌形象；
- 完成部门交办的其他客服消保相关工作。
- 本科及以上学历应届毕业生。
- 保险、金融、法学、心理学、社会学、公共管理、新闻传播等相关专业。
- 具备良好的组织沟通和协调能力、强烈的责任心及良好的职业操守。
- 具有客户服务、消费者权益保护相关实习经验者优先。

## At a glance
- Posted by the employer: Sep 8, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 41 days
- Location: 浙江省, 宁波市[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=624cf283-2dd9-45ca-a030-3fd7980f4fdb)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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