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China Life Insurance · 陕西省, 西安市

# 客户服务岗（省本部）

陕西省, 西安市 

Listed on China Life Insurance’s official careers site. Posted September 8, 2026. Check that it is still open and apply there.
[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=7d0a7471-df3e-4da9-8c13-ca1334d90cb1)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Life Insurance](https://jobs.opennash.com/companies/china-life-insurance/) / 客户服务岗（省本部）

## Job description

### 工作职责
- 负责客户信息管理，包括信息归集、质量治理等；
- 负责客服热线、监管转办等投诉件的统一受理、登记分办、跟踪督办等，对分支机构的投诉、回访问题件处理工作进行指导、抽查、考核；
- 制定投诉预防、管控和考核机制，开展投诉分析、服务品质监督管理。

### 资格要求
- 硕士研究生及以上学历应届毕业生。
- 具备良好的组织沟通和协调能力、强烈的责任心及良好的职业操守。
- 学生干部、社团负责人优先。
- 具有大型企业实习经验者或者具有保险行业实习经验者优先。

## At a glance
- Posted by the employer: Sep 8, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 41 days
- Location: 陕西省, 西安市[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=7d0a7471-df3e-4da9-8c13-ca1334d90cb1)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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