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China Life Insurance · 江苏省, 徐州市, 云龙区

# 【徐州】消保投诉岗

江苏省, 徐州市, 云龙区 

Listed on China Life Insurance’s official careers site. Posted September 9, 2026. Check that it is still open and apply there.
[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/social/detail?jobAdId=d8e5eb11-a980-4ea5-bc69-fbd9106ceb3c)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Life Insurance](https://jobs.opennash.com/companies/china-life-insurance/) / 【徐州】消保投诉岗

## Job description
- 接收渠道内各类消费者投诉，核实投诉事实，厘清纠纷产生原因，区分责任，形成事件核查结论。
- 与消费者开展沟通安抚，解读相关规则政策，了解客户真实诉求；组织内部研讨制定处置方案，与客户协商和解方案，做好解释、劝导、调解工作。
- 处理内外部转办投诉案件，按时限要求完成调查、回复、材料报送，确保按时办结，做好回执归档。
- 统计投诉量、办结率、升级率、平均处理时长等指标，输出投诉周报 / 月报，分析投诉趋势，为消保管理工作提供数据支撑。
- 大学本科及以上学历，专业不限，具有保险行业经验者优先；
- 具备良好沟通能力、情绪安抚能力，有纠纷调解、客诉处理经验优先；
- 逻辑清晰，具备证据梳理、问题研判能力，较强抗压能力，能处理疑难投诉；
- 细心严谨，工单、文档处理规范，具备基础数据整理能力。

## At a glance
- Posted by the employer: Sep 9, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 40 days
- Location: 江苏省, 徐州市, 云龙区[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/social/detail?jobAdId=d8e5eb11-a980-4ea5-bc69-fbd9106ceb3c)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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