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China Life Insurance · 河南省, 商丘市/鹤壁市/濮阳市/新乡市/开封市

# 理赔消保岗（市公司）

河南省, 商丘市/鹤壁市/濮阳市/新乡市/开封市 

Listed on China Life Insurance’s official careers site. Posted September 8, 2026. Check that it is still open and apply there.
[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=f71058e8-a2d9-448b-b741-44c7f7dd759d)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Life Insurance](https://jobs.opennash.com/companies/china-life-insurance/) / 理赔消保岗（市公司）

## Job description
- 负责车险、非车险全流程理赔处理，含查勘、立案、定损、单证收集、资料催收初审、人伤调解、缮制、核赔、核算、赔付、结案归档及未决案件清理，依规操作保障时效与质量。
- 开展理赔与投诉数据统计分析，识别风险及欺诈线索并配合反欺诈调查，输出报告并提出流程与服务优化方案。
- 对接客户、维修方、业务及监管部门，提供咨询、协调争议、处理投诉纠纷并闭环整改，落实消保要求与宣传整改，提升服务、降低投诉、维护品牌形象。
- 负责涉诉案件全流程管理，制定处理及调解方案，调查取证、文书准备、应诉减损，跟踪律所与外委调查，处理诉讼未决及投诉，维护法保联动与机构关系，按时效完成追偿全流程。
- 完成上级交办的各项理赔、消保及临时性工作。
- 本科及以上学历；保险、金融、法学、医学、汽车、机械、电气工程、能源动力、交通运输、工程类、计算机、社会工作、公共管理、人工智能等相关专业。
- 具备优秀的沟通谈判、纠纷调解能力，善于倾听客户诉求；工作严谨细致，拥有较强服务意识、合规意识、原则性、责任心与良好职业操守。
- 熟悉汽车构造、保险理赔基本流程、金融保险消保政策者优先；持有法律职业资格证等相关证书，通过诉讼专业资质考试者优先。
- 拥有保险行业理赔、法务、消保相关实习或经验者优先。

## At a glance
- Posted by the employer: Sep 8, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 41 days
- Location: 河南省, 商丘市/鹤壁市/濮阳市/新乡市/开封市[Apply on China Life Insurance’s careers site →](https://chinalife.zhiye.com/campus/detail?jobAdId=f71058e8-a2d9-448b-b741-44c7f7dd759d)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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