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China Citic Bank

# Senior Officer, Quality Assurance

Senior individual contributor Manufacturing & Production 

Listed on China Citic Bank’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on China Citic Bank’s careers site →](https://cncbinternational.wd3.myworkdayjobs.com/CNCBIExternalCareerSite/job/Hong-Kong/Senior-Officer--Quality-Assurance_JR2886)

[OpenNash Jobs](https://jobs.opennash.com/) / [China Citic Bank](https://jobs.opennash.com/companies/china-citic-bank/) / Senior Officer, Quality Assurance

## Job description

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions. For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines ( [https://www.hkab.org.hk/en/home](https://www.hkab.org.hk/en/home)) or further information will be available upon request, if it is applicable to the position(s) applied.

### Country of Location

China Hong Kong Job Responsibilities:
- Conduct and monitor call review for Call Centre staffs and ensure their daily operation are complied.
- Provide summary report on call monitoring results at Direct Banking and update Management on any irregularity.
- Monitor to ensure all requests from other department are completed via email / TRS.
- Follow up of Inbound team service request and account maintenance follow up
- Act as a checker role to manage a/c maintenance process.
- Provide customer opinions report to management for service & sales improvement.
- Monitor to ensure all transactions and processes are complied.
- Handle complicated customer inquiries and complaints referred by inbound team.
- Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
- Clearly communicate with the internal customers regarding their needs and expectations through active listening and proactive questioning skills.

### Requirements

Preferably Degree holder or equivalent 3 years’ experience in retail banking customer services or quality control is preferable Detail-oriented and organized with analytical mind Good communication and interpersonal skills Good command of written and spoken English and Chinese (including Putonghua) Proficient in Microsoft Excel, Word, PowerPoint and Chinese word processing Preferably possess qualifications for relevant insurance and investment licenses registration

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days[Apply on China Citic Bank’s careers site →](https://cncbinternational.wd3.myworkdayjobs.com/CNCBIExternalCareerSite/job/Hong-Kong/Senior-Officer--Quality-Assurance_JR2886)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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