[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Cencora jobs](https://jobs.opennash.com/companies/cencora/) · [Search jobs](/search/) Cencora # Customer Support Administrator Newcastle Upon Tyne, United Kingdom Full-time Customer Support Listed on Cencora’s official careers site. Posted June 24, 2026. Check that it is still open and apply there. [Apply on Cencora’s careers site →](https://careers.cencora.com/us/en/job/CHKCENUSR2610462EXTERNALENUS/Customer-Support-Administrator) [OpenNash Jobs](https://jobs.opennash.com/) / [Cencora](https://jobs.opennash.com/companies/cencora/) / Customer Support Administrator ## Job description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details ### Job Description Job Title: Customer Support Administrator Department: Section 1 Location: Newcastle Reports To: Warehouse Operations Manager Job Purpose: The Customer support administrator will interact with Alliance Healthcare customer services and will be responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. ### Key Accountabilities All staff are expected to understand the principles of Good Distribution Practice of Medicinal products for Human use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix. These are the s ignificant elements of the role: Resolving common and complex issues by determining the need of the customer and immediately offering favourable solutions within laid down procedures - Orders, contract prices, to-follows, special orders, warehouse and delivery errors, missing lines, transfer orders and administration queries - Follow all site procedures relating to missing claims and returns - Manage urgent order requests - Advise manager when special action is required. Respond to POD queries, maintain communication with transport department Collaborating with a network of customer service agents, warehouse, transport and inventory department to discuss any queries and issues Maintaining contact a nd following up on problems that required special handling ( urgent order requests, e xpiry date check, issuing a uthorisation to uplift restricted items, dealing with Boots Photo enquiries, returns chases, etc.) Ot her clerical duties as assigned Be familiar with Hospital/Retail initiatives Pr oviding assistance and support to Customer S ervices Advising manager when special action is required Ensuring the accurate recording of all Alliance Healthcare measures as required Maintain ing standards in accorda nce with Health & Safety policy Completing all administrative tasks to ensure co mpliance with company procedures Providing customer care at the highest level to ensur e maximum customer satisfaction. ### Skills and Experience You’ll need at least 1 years’ experience in a contact centre or customer-facing role. As well as this, you’ll need to be able to prioritise your own workload and work confidently and quickly to set targets. Good typing skills, verbal communication and attention to detail are also essential. At times you’ll be dealing with customers, so being able to deal with challenging behaviour is a must-have. A-Levels or eq uivalent level of education is p referred. Manual Handling It should be noted that manual handling tasks such as lifting and bending are “essential requirements” of this role. Whilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties. On that basis, for this role we cannot make “reasonable adjustments” for any applicant who is unable to carry out such duties. If you are unsure as to whether this applies to your application, you must detail on your application form and discuss at interview any information you feel may be relevant. Existing employees should keep their line manager informed of any changes that may affect their ability to carry out such duties. ### Key Dimensions No managerial responsibility Key Working Relationships: Team Leader Team Members Shift Manager Customer Services Department Inventory Department Transport Department Level of Decision Making: The administrator may be required to work un-supervised Additional Information: You will be required to cover other operational duties in the warehouse What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. ### Full time Affiliated Companies Affiliated Companies Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned ## At a glance - Posted by the employer: Jun 24, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 116 days - Location: Newcastle Upon Tyne, United Kingdom - Employment type: Full-time[Apply on Cencora’s careers site →](https://careers.cencora.com/us/en/job/CHKCENUSR2610462EXTERNALENUS/Customer-Support-Administrator) ## More jobs at Cencora ### [Associate Operator, Warehouse Operations](https://jobs.opennash.com/companies/cencora/jobs/635dfbf4f614253aca8e/) Newcastle Upon Tyne, United Kingdom ### [Production Warehouse Operative PM Shift](https://jobs.opennash.com/companies/cencora/jobs/2992cbf71bc9645d42bf/) Newcastle Upon Tyne, United Kingdom ### [Warehouse Cleaner](https://jobs.opennash.com/companies/cencora/jobs/cb5d1dfcee1caa39e6b6/) Newcastle Upon Tyne, United Kingdom ### [Warehouse Operative PM Shift](https://jobs.opennash.com/companies/cencora/jobs/1f7e78b9b7d787c988c2/) Newcastle Upon Tyne, United Kingdom ## Similar jobs at other companies ### [customer service administrator mfd](https://jobs.opennash.com/companies/richemont/jobs/5258d5a3f57dc126aebc/) Richemont ### [Customer Supply Chain Administrator](https://jobs.opennash.com/companies/fastenal/jobs/d1e2240553660487a86b/) Fastenal · Monterrey, NL ### [ABB Talent Pool –Sales Support Executive, Sales Support Coordinator, Bid Support Executive, Proposal Coordinator, Sales Administrator, Tender Executive, Sales Support Specialist, Sales Support Specialist, Senior Sales Support Executive, Proposal Manager, Tender Manager, Bid Manager, Technical Sales Support Specialist, Sales Operations Specialist, Sales Support Manager, Bid & Proposal Manager](https://jobs.opennash.com/companies/abb/jobs/422e1481f6d295f05e83/) ABB · Not Location Specific ### [Associate, Customer Service Support (Customer, Pricing Master Data Administrator - Mandarin Speaker)](https://jobs.opennash.com/companies/alcon/jobs/55b81a7879a901798cb1/) Alcon · Selangor – AGS ### [Simulation and Infrastructure Support Administrator](https://jobs.opennash.com/companies/siemens-energy/jobs/530e8ca2e443131ac474/) Siemens Energy OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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