[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All CBRE Group jobs](https://jobs.opennash.com/companies/cbre-group/) · [Search jobs](/search/) CBRE Group · Richardson, TX # Knowledge & AI Enablement Specialist Richardson, TX $100,000 annually Listed on CBRE Group’s official careers site. Posted August 8, 2026. Check that it is still open and apply there. [Apply on CBRE Group’s careers site →](https://cbre.dejobs.org/jobs/7F593FDAFB2F4E038AF822CD8AB8E9A5/) [OpenNash Jobs](https://jobs.opennash.com/) / [CBRE Group](https://jobs.opennash.com/companies/cbre-group/) / Knowledge & AI Enablement Specialist ## Job description ### About The Role Knowledge is at the heart of how CBRE's People Services operates. The Knowledge & Enablement Specialist plays a critical role in ensuring employees globally can find accurate, trusted information. Partnering with subject matter experts and key stakeholders, this role is responsible for building and maintaining a high-quality knowledge base that is well-structured, consistently curated and ready for both human and AI consumption. Beyond content, this role helps foster a culture where knowledge sharing is a natural part of how People Services operates. The role reports to the Senior Director, Global Knowledge Management & AI Enablement. ### What You'll Do - Apply and maintain knowledge structure, metadata, taxonomy and governance standards that enable reliable search, retrieval and AI consumption across the People Services knowledge base. - Partner with SMEs and key stakeholders to identify, capture and document knowledge, leading monthly SME calls and knowledge capture sessions. - Update knowledge articles, process guides, FAQs and decision support content in partnership with SMEs, applying content standards consistently. - Own the content review and sign-off process, coordinating timely SME and stakeholder approvals and maintaining a governance calendar. - Manage the full content lifecycle including versioning, retirement and archival, responding to policy and process changes promptly. - Structure and tag content to support AI-powered search, Now Assist and Virtual Agent in ServiceNow, monitoring performance and flagging retrieval issues. - Track knowledge base health across usage, search success and self-service adoption, maintaining a health dashboard and using data to prioritize improvements. ### What You'll Need To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + 3-5 or more years of dedicated KM experience including knowledge base ownership, content lifecycle management, taxonomy and governance. ### Understand knowledge architecture - metadata, taxonomy, content modularization and structuring for AI consumption. ### Hands-on experience with the KM lifecycle - intake, authoring, review, publishing, versioning and retirement. - Exceptional writing and editing skills with the ability to produce clear, consistent content at scale. - Familiarity with AI search, retrieval and the content quality factors that affect AI output. - Experience with ServiceNow knowledge management is a plus. - Background in HR, People Operations or Shared Services is strongly preferred. - Comfortable using KM analytics and health metrics to guide decisions and report on performance. ### Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. ### Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. ### Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. ### Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. ### CBRE serves clients through four business segments Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Knowledge & AI Enablement Specialist position is $100,000 annually and the maximum salary for the Knowledge & AI Enablement Specialist position is $110,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. ### This role will provide the following benefits 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. ### Equal Employment Opportunity CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. ### Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans) ## At a glance - Posted by the employer: Aug 8, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 73 days - Location: Richardson, TX - Pay: $100,000 annually[Apply on CBRE Group’s careers site →](https://cbre.dejobs.org/jobs/7F593FDAFB2F4E038AF822CD8AB8E9A5/) ## More jobs at CBRE Group ### [Digital & Technology Intern - Summer 2027 (Richardson, TX)](https://jobs.opennash.com/companies/cbre-group/jobs/ab499683a6206b54059f/) Richardson, TX ### [Digital & Technology Manager](https://jobs.opennash.com/companies/cbre-group/jobs/8b43ed3b981b38f05bc0/) Richardson, TX ### [Facilities Coordinator](https://jobs.opennash.com/companies/cbre-group/jobs/5654bd27eb8081ba22c9/) Richardson, TX ### [Workplace Experience, Senior Manager](https://jobs.opennash.com/companies/cbre-group/jobs/382f85fbb6d55fd74ff5/) Richardson, TX ### [AI Product Management Director](https://jobs.opennash.com/companies/cbre-group/jobs/103b02c14b626210cb1c/) Richardson, TX ## Similar jobs at other companies ### [AI Knowledge Enablement Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/f75c1b96bf0bef82dae1/) JPMorganChase · New York, NY, United States ### [Federal Knowledge Lead](https://jobs.opennash.com/companies/oracle/jobs/4a58c545b16a3123e9aa/) Oracle · United States ### [Knowledge and Policy Manager - Global Industrial](https://jobs.opennash.com/companies/genuine-parts/jobs/0bbdb2551d450a319f16/) Genuine Parts · Birmingham, AL ### [Knowledge Management Author, Learning Design and Development](https://jobs.opennash.com/companies/citigroup/jobs/601dd1905452ef5d0762/) Citigroup · Jacksonville Florida United States ### [Knowledge Management Rep. - TS/SCI w/ POLY](https://jobs.opennash.com/companies/general-dynamics/jobs/ec995330e091bf0c5be5/) General Dynamics · Annapolis Junction, MD, US OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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