[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All CBRE Group jobs](https://jobs.opennash.com/companies/cbre-group/) · [Search jobs](/search/) CBRE Group · Columbus, OH # Sr. WFM Analyst Columbus, OH Senior individual contributor $55,000 per year Listed on CBRE Group’s official careers site. Posted September 17, 2026. Check that it is still open and apply there. [Apply on CBRE Group’s careers site →](https://cbre.dejobs.org/jobs/5407AE83D82F4698A9152E8FA0A375A6/) [OpenNash Jobs](https://jobs.opennash.com/) / [CBRE Group](https://jobs.opennash.com/companies/cbre-group/) / Sr. WFM Analyst ## Job description ### About the role As a CBRE Business Services Sr. Analyst, you will provideadvanced administrative and customer service support to staff,ensuring efficient business operations. TheWorkforce Management (WFM) Senior Analyst is responsible for optimizing callcenter staffing levels, agent schedules, and operational performance. This rolefocuses on forecasting contact volumes, building short- and long-term staffingmodels, and analyzing real-time data to meet Service Level Agreements (SLAs). Identifyingtrends, staffing gaps, and delivering actionable insights to maximize bothefficiency and cost-effectiveness. Additionally, the role assists thedepartment with oversight of our telephony system, implementation of new clientor partners telephony routing profiles or queues, domestic and internationallocal or TFN lines. ### What you'll do - Create and manage staff schedules to meet service level goals. - Monitor real-time queue metrics and agent performance in Amazon Connect. - Assist the operational teams with RTA (real time adherence execution and reporting) - Forecast future call volumes and staffing needs using historical data. - Build advanced reports, tracking sheets, and data models using modern tools. - Partner with operations leaders to resolve staffing shortfalls or overages. - Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives - Ensure personal and team outcomes have a positive impact on support center objectives. ### Excel-heavy reporting What You'll Need - Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered - Minimum 5 years of call center experience, preferred experience in a WFM role. - Strong hands-on experience with Amazon Connect or similar cloud contact center routing platforms. - Expert knowledge of WFM applications and software. - Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Deep understanding of WFM concepts like Erlang models, adherence, occupancy, and shrinkage. - Ability to analyze possible solutions using technical experience to apply appropriate judgement and precedents. - Proven ability to work independently and as part of a team, managing multiple priorities and deadlines effectively CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $55,000 per year and the maximum salary for the position is $65,000 per year. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. ### This role will provide the following benefits 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. ### Equal Employment Opportunity CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. ### Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans) ## At a glance - Posted by the employer: Sep 17, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 33 days - Location: Columbus, OH - Pay: $55,000 per year[Apply on CBRE Group’s careers site →](https://cbre.dejobs.org/jobs/5407AE83D82F4698A9152E8FA0A375A6/) ## More jobs at CBRE Group ### [BIM Program Manager](https://jobs.opennash.com/companies/cbre-group/jobs/4f991d3fa03d5e1964ee/) Columbus, OH ### [Facilities Manager, on-site](https://jobs.opennash.com/companies/cbre-group/jobs/2e2311b14641174af14d/) Columbus, OH ### [General Construction Pathway](https://jobs.opennash.com/companies/cbre-group/jobs/b56471926e33ecece596/) Columbus, OH ### [OSP Foreman](https://jobs.opennash.com/companies/cbre-group/jobs/85500c501e9e2c2aaf53/) Columbus, OH ### [Property Mgmt Sr Manager](https://jobs.opennash.com/companies/cbre-group/jobs/6a28dc24a3d33dc6a6ec/) Columbus, OH ## Similar jobs at other companies ### [Business Analyst](https://jobs.opennash.com/companies/huntington-bank/jobs/1baa99dd33584f647f21/) Huntington Bank · Columbus, OH ### [Industrial Engineer, WFM](https://jobs.opennash.com/companies/albertsons/jobs/7c3a640916db1ea1c470/) Albertsons · Boise, ID, United States ### [WFM People Solutions Quality and Performance Senior Analyst](https://jobs.opennash.com/companies/pepsico/jobs/365a68aa362af089cdc7/) PepsiCo · Plano, Texas +1 more ### [IT Support Service Desk Assoc, WWGS Service Desk (WFM)](https://jobs.opennash.com/companies/amazon/jobs/4abf764651e4480b8dbd/) Amazon · US, TX, Austin ### [Sr. Director, IT (Transportation & WFM)](https://jobs.opennash.com/companies/ross-stores/jobs/6b7d48462cead722c7b7/) Ross Stores · Dublin, CA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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