[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Caterpillar · Tucson, Arizona

# Senior Product Service Engineer

Tucson, Arizona Full-time Senior individual contributor $128,470.00 - $192,710.00 Operations 

Listed on Caterpillar’s official careers site. Posted October 29, 2026. Check that it is still open and apply there.
[Apply on Caterpillar’s careers site →](https://cat.wd5.myworkdayjobs.com/CaterpillarCareers/job/Tucson-Arizona/Senior-Product-Service-Engineer_R0000402378)

[OpenNash Jobs](https://jobs.opennash.com/) / [Caterpillar](https://jobs.opennash.com/companies/caterpillar/) / Senior Product Service Engineer

## Job description

### Career Area

Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. In this role you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers.

### What You Will Do

Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. Implementation and utilization of standard support processes to respond, restore, and resolve issues. Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
- Participate in New Product Introduction (NPI) projects; complete NPI product support deliverables including field development and field follow projects as required; complete

### NPI Product
- Support deliverables as assigned by Product Service Engineers; coordinate and complete Field
- Follow objectives as part of NPI programs.

Provide 24 x 7 x 365 Incident Management. Provide hands-on product expertise to complete problem analysis and provide ICA. Process CPI / CER tickets to responsible parties. Communicate with dealers regarding status, problem troubleshooting, etc. Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues. Create and maintain a support environment that facilitates issue diagnostics and customer connectivity.

Create and report product improvement ideas including functional enhancements and supportability improvements. Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained. Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

### What You Have

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

### Customer Focus

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

### Data Gathering & Analysis

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

### Service Excellence

Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

### Technical Excellence

Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

### Education

Requirements: Requires a degree in an accredited Engineering, Computer Science, or related field Consideration for Top Candidates: Proven experience as Troubleshooting customer problems with mining technology Prior experience in the field; supporting machine and software troubleshooting on machines Prior experience as a Service Engineer for hardware, software, and on machine solutions. Experience in Construction / Mining Preferred Experience supporting Autonomy, Robotics or Mining Technologies preferred Additional Information: This position requires the candidate to work closely with mining customers in Arizona This position requires the applicant to be able to visit an open pit mine Domestic relocation assistance is NOT available for this position.

Visa sponsorship is NOT available with this position. This position will require up to 25% travel Environmental Conditions: This position requires open pit mine site support work regularly. The selected applicant will be required to complete and pass regulatory open pit safety training, and travel to and work in open pit mining environments regularly. Time spent traveling to a mining environment would typically include a single work week with daily work in the mining environment.

This job role is primary performed during normal day shift hours, but does include some off-shift and weekend responsibilities.

### Summary

Pay Range: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

### Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

### Posting Dates

October 29, 2026 - November 11, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

## At a glance
- Posted by the employer: Oct 29, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 3 days
- Location: Tucson, Arizona
- Employment type: Full-time
- Pay: $128,470.00 - $192,710.00[Apply on Caterpillar’s careers site →](https://cat.wd5.myworkdayjobs.com/CaterpillarCareers/job/Tucson-Arizona/Senior-Product-Service-Engineer_R0000402378)

## Hiring at Caterpillar
- Open jobs: 909
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 9, 2026

[All Caterpillar jobs](https://jobs.opennash.com/companies/caterpillar/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Caterpillar

### [Senior Autonomy Systems Engineer](https://jobs.opennash.com/companies/caterpillar/jobs/5c5e176c0a03646d397c/)

Tucson, Arizona

### [Human Resources Business Partner](https://jobs.opennash.com/companies/caterpillar/jobs/a959c7478231e59b1269/)

Tucson, Arizona

### [Product Service Consultant](https://jobs.opennash.com/companies/caterpillar/jobs/439e4d1e26bcb7b2aa34/)

Tucson, Arizona

### [2027 Engineering Corporate Internship Program Materials](https://jobs.opennash.com/companies/caterpillar/jobs/5e475dc875832afa6d85/)

Mossville, Illinois

### [2027 Engineering Corporate Internship Program Welding](https://jobs.opennash.com/companies/caterpillar/jobs/8bd3f8de8fdfe741a7a5/)

Mossville, Illinois

## Similar jobs at other companies

### [Service Product Analytics Team - Quant Analytics Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/d396f185a9d8cf30cc3d/)

JPMorganChase · Wilmington, DE, United States

### [Electronics Engineer IV, Responsible Product Engineer](https://jobs.opennash.com/companies/lockheed-martin/jobs/1d73c568ab796f32a267/)

Lockheed Martin · Littleton, CO

### [Cyclotron Engineer (Senior Engineer, Product)](https://jobs.opennash.com/companies/cardinal-health/jobs/8885537814cd40963129/)

Cardinal Health · San Antonio, TX

### [Senior Product Engineer](https://jobs.opennash.com/companies/humana/jobs/0c4ab21f9817df1cd66a/)

Humana · Remote, Kentucky

### [Product Engineer](https://jobs.opennash.com/companies/eaton/jobs/2a6ecf2b64ecbe861856/)

Eaton · Moon Township, Pennsylvania, USA

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.