[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caterpillar jobs](https://jobs.opennash.com/companies/caterpillar/) · [Search jobs](/search/) Caterpillar · Chennai, Tamil Nadu # Digital Operations Support Analyst Chennai, Tamil Nadu Full-time Operations Listed on Caterpillar’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Caterpillar’s careers site →](https://cat.wd5.myworkdayjobs.com/CaterpillarCareers/job/Chennai-Tamil-Nadu/Digital-Operations-Support-Analyst_R0000397501) [OpenNash Jobs](https://jobs.opennash.com/) / [Caterpillar](https://jobs.opennash.com/companies/caterpillar/) / Digital Operations Support Analyst ## Job description ### Career Area Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. ### Role Definition As Digital Support continues to grow our portfolio of applications that we support, this position will be primarily focused on the onboarding process. This will include working with all of the appropriate groups to transition the services to Digital Product Support, managing the complete life cycle of each project from inception until complete transition to the team. ### What you will do - Develop support documentation, training materials, FAQs, and standard work for new applications - Work with all teams across Digital Product - Support to ensure that all onboarding checklist tasks are completed on schedule - Share knowledge across support teams. - Help improve support processes and operational efficiency - Work closely with: Business process owners Product owners IT teams Business - Partners End users - Drive complex issues to resolution and support operational excellence - Perform ad hoc functions and work on new projects that may develop on the team as our scope broadens across new applications and expanded responsibilities - Assist with monthly quality checks on tickets worked as part of the Quality Program - Serve as backup and SME for certain escalations during the Chennai day hours - Assist with application audits for the team including regular and semi-regular audit Additional information: - This role is based in Chennai, India. - Sponsorship is not available for this position. - This position requires working onsite five days a week. - Visa Sponsorship is not available for this position. ### Skill Descriptors Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. ### Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. ### Customer Support Policies, Standards and Procedures Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions. ### Software Product Technical Knowledge Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products. ### Software Release Management Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools. ### Software Reliability Management Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability. ### Performance Measurement and Tuning Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication. ### Technical Troubleshooting Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Relocation is available for this position. ### Posting Dates October 16, 2026 - October 22, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 2 days - Location: Chennai, Tamil Nadu - Employment type: Full-time[Apply on Caterpillar’s careers site →](https://cat.wd5.myworkdayjobs.com/CaterpillarCareers/job/Chennai-Tamil-Nadu/Digital-Operations-Support-Analyst_R0000397501) ## More jobs at Caterpillar ### [Business Analyst](https://jobs.opennash.com/companies/caterpillar/jobs/dd34b6787f6e470c64d9/) Chennai, Tamil Nadu ### [Electronic Systems Verification & Validation Engineer](https://jobs.opennash.com/companies/caterpillar/jobs/266d955d43c837e0688a/) Chennai, Tamil Nadu ### [Embedded SW Engineer](https://jobs.opennash.com/companies/caterpillar/jobs/7d08c481a4a57652ff14/) Chennai, Tamil Nadu ### [Engineering Team Lead](https://jobs.opennash.com/companies/caterpillar/jobs/74ae5279c2126312b5d0/) Chennai, Tamil Nadu ### [Manager Engineering](https://jobs.opennash.com/companies/caterpillar/jobs/6d430532e8fed83a8832/) Chennai, Tamil Nadu ## Similar jobs at other companies ### [Senior Digital Technology Analyst, Production Operations](https://jobs.opennash.com/companies/ralph-lauren/jobs/5855d766a40501cfe1f1/) Ralph Lauren · India ### [Technical Support Analyst – Digital Assets](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/88fbc41b242ed49b8190/) National Bank of Canada ### [Digital Application Support Manager](https://jobs.opennash.com/companies/totalenergies/jobs/a97f26b309791d1db0fb/) TotalEnergies ### [Digital Markets - Digital Product for Neovest - Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/842646f90d7f1570703c/) JPMorganChase · LONDON, United Kingdom ### [Ingénieur support Digital L3 F/H](https://jobs.opennash.com/companies/eaton/jobs/44fa99ac79840dfdef5f/) Eaton · Montbonnot Saint Martin, FRA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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