[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Carrier Global jobs](https://jobs.opennash.com/companies/carrier-global/) · [Search jobs](/search/) Carrier Global ·: CCS-Charlotte, Charlotte, NC # Customer Field Quality Manager : CCS-Charlotte, Charlotte, NC Manager or lead $96,000.00 - $192,000.00 annually Manufacturing & Production Listed on Carrier Global’s official careers site. Posted October 10, 2026. Check that it is still open and apply there. [Apply on Carrier Global’s careers site →](https://carrier.wd5.myworkdayjobs.com/jobs/job/CAN05-CCS-Charlotte-5900-Northwoods-Business-Parkway-Charlotte-NC-28269-USA/Customer-Field-Quality-Manager_30219065) [OpenNash Jobs](https://jobs.opennash.com/) / [Carrier Global](https://jobs.opennash.com/companies/carrier-global/) / Customer Field Quality Manager ## Job description About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. ### About This Role The Customer Field Quality Manager provides technical and quality support for customer and jobsite issues, helping drive timely resolution of equipment concerns and critical escalations. The role documents field findings, coordinate cross-functional corrective actions, and strengthen the feedback loop between customers, Service, Engineering, Manufacturing, and Quality. ### Job Description Act as the Voice of Customer (VOC) liaison Capture recurring field issues, startup challenges, and customer pain points. Translate field feedback into improvement opportunities for Engineering, Manufacturing, Quality, and Supply Chain. Support post-sales Engineering activities Participate in Technical Service Bulletins, Field Campaigns, Safety Campaigns, and other post-sales customer support activities. Support investigation and communication of field quality issues. Drive Performance Improvement initiatives Lead or support Performance Improvement Team discussions. Identify systemic issues impacting flawless startup and field performance of Heavy Applied equipment. Field Engagement and Jobsite Support Observe startups, troubleshoot issues, document findings, and develop jobsite reporting skills. Build Technical and Product Expertise Learn Heavy Applied product platforms, startup processes, warranty systems, dashboards, and field reporting tools. Develop expertise in identifying patterns and trends across field issues. Training and Knowledge Development Support Strategic Customer Escalations Participate in executive-level and critical customer escalations where deeper technical expertise is needed and serve as a higher-level escalation resource when routine service channels cannot resolve an issue. Strengthen Factory-to-Field Feedback Loop Maintain close interaction with manufacturing and product engineering teams. ### Required Qualifications High school diploma or GED with 7+ years of experience working with commercial HVAC OR Bachelor’s degree in Engineering with 5+ years of experience working with commercial HVAC 5+ years experience working with Microsoft office applications - 5+ years experience in data analytics - Ability to travel up to 30% of the time (domestic and international) ### Preferred Qualifications Experience working with HVAC/refrigeration systems Strong communication & presentation skills Ability to read and interpret electrical diagrams Pay Range The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. ### Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 9 October 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people. ## At a glance - Posted by the employer: Oct 10, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 7 days - Location:: CCS-Charlotte, Charlotte, NC - Pay: $96,000.00 - $192,000.00 annually[Apply on Carrier Global’s careers site →](https://carrier.wd5.myworkdayjobs.com/jobs/job/CAN05-CCS-Charlotte-5900-Northwoods-Business-Parkway-Charlotte-NC-28269-USA/Customer-Field-Quality-Manager_30219065) ## More jobs at Carrier Global ### [Sr. NPI Advanced Quality Engineer](https://jobs.opennash.com/companies/carrier-global/jobs/b35e4f1b470be0b0e4da/) : CCS-Charlotte, Charlotte, NC ### [Building Automation Systems Controls Engineer](https://jobs.opennash.com/companies/carrier-global/jobs/871adfe8049e040be89a/) : CCS-Charlotte, Charlotte, NC ### [Commercial HVAC Service Account Manager – Charlotte](https://jobs.opennash.com/companies/carrier-global/jobs/c57bf44f32f2a5c8d7d2/) : CCS-Charlotte, Charlotte, NC ### [Data Center Customer Quality Sr Engineer](https://jobs.opennash.com/companies/carrier-global/jobs/09e8ad2cb20eb1db64ed/) : CCS-Charlotte, Charlotte, NC ### [Executive Assistant](https://jobs.opennash.com/companies/carrier-global/jobs/f8ffe987adbdb27b3af0/) : CCS-Charlotte, Charlotte, NC ## Similar jobs at other companies ### [Customer Quality Specialist](https://jobs.opennash.com/companies/abb/jobs/fe8c56141d07e583e46a/) ABB · Mebane, North Carolina, United States of America ### [Mission Critical Customer Quality Engineer](https://jobs.opennash.com/companies/trane-technologies/jobs/aac70ec4952125b1833e/) Trane Technologies · Columbia, South Carolina, United States of America ### [Customer Quality Analyst II](https://jobs.opennash.com/companies/lear/jobs/bdd2398afa4a88f7b0dd/) Lear · Navegantes, SC, BR ### [Customer Quality Supervisor II](https://jobs.opennash.com/companies/lear/jobs/88b354cf396305cb2fd0/) Lear · Navegantes, SC, BR ### [Staff Quality Engineer, Customer Quality](https://jobs.opennash.com/companies/qualcomm/jobs/63137a64f777c349b894/) Qualcomm · San Diego, California, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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