[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Carrier Global # External Quality Engineer : Plant F, Santa Catarina, NLE, Mexico Manufacturing & Production Listed on Carrier Global’s official careers site. Posted October 31, 2026. Check that it is still open and apply there. [Apply on Carrier Global’s careers site →](https://carrier.wd5.myworkdayjobs.com/jobs/job/LOC5027-Plant-F-Carretera-a-Villa-de-Garca-Km-30--Santa-Catarina-NLE-66350-Mexico/External-Quality-Engineer_30221307) [OpenNash Jobs](https://jobs.opennash.com/) / [Carrier Global](https://jobs.opennash.com/companies/carrier-global/) / External Quality Engineer ## Job description About the Role We are seeking an External Quality Engineer responsible for managing customer quality concerns, warranty claims, and field-related quality issues while ensuring the reliability and compliance of products and manufacturing processes. This role serves as a key liaison between customers, manufacturing, engineering, suppliers, and quality teams, leading investigations, root cause analysis, and corrective actions to prevent recurrence of quality issues. The position also drives continuous improvement initiatives through the analysis of quality metrics, warranty performance, and customer feedback to enhance product quality and customer satisfaction. ### Responsibilities Analyze and manage customer complaints, warranty claims, and field quality issues, identifying failure modes, trends, and root causes. Coordinate investigations with Manufacturing, Engineering, Supplier Quality, and cross-functional teams to resolve quality concerns. Identify, document, and communicate quality issues, non-conforming products, and process deviations using established systems and procedures. Monitor and support quality improvement initiatives through the analysis of key quality metrics and performance indicators. Lead and facilitate problem-solving activities using methodologies such as 8D, Root Cause Analysis, and structured corrective action processes. Analyze warranty data and quality trends to identify opportunities for product and process improvement. Ensure compliance with quality requirements for manufacturing products and processes. Conduct quality reviews and audits to identify risks and prevent quality escapes. Support the implementation and maintenance of quality control systems, procedures, and documentation. Participate in process change reviews, work transfers, and PPAP approvals to ensure quality requirements are met. Review process control documentation, including PFMEAs, Control Plans, and Process Flow Diagrams to ensure compliance and risk mitigation. Drive continuous improvement initiatives focused on reducing customer complaints, warranty costs, scrap, and non-conformances. ### Requirements Bachelor's Degree in Industrial, Mechanical, Mechatronics, Electronics Engineering, or a related field. Minimum of 3 years of experience in Quality, Manufacturing, Engineering, Warranty Analysis, or Failure Analysis. Advanced conversational English with the ability to lead meetings, presentations, and technical discussions with customers and global teams. Experience managing customer complaints, warranty claims, and field quality investigations. Strong knowledge of 8D methodology, Root Cause Analysis, and quality problem-solving tools. Experience analyzing warranty and quality performance metrics such as CEPPM, COPQ, First Year Warranty, Scrap, and FPY. Knowledge of product failure analysis and corrective action implementation. Experience with APQP, PPAP, PFMEA, MSA, Process Flow Diagrams, and Control Plans. Strong analytical skills with the ability to interpret data and identify improvement opportunities. Proficiency in Microsoft Office and data analysis tools. Strong communication, leadership, customer focus, and cross-functional collaboration skills. Results-oriented mindset with a focus on customer satisfaction and continuous improvement. ### Benefits We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. ### Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice ## At a glance - Posted by the employer: Oct 31, 2026 - First seen by OpenNash: Oct 31, 2026 - Last checked: Nov 7, 2026 - Listed for: 7 days - Location:: Plant F, Santa Catarina, NLE, Mexico[Apply on Carrier Global’s careers site →](https://carrier.wd5.myworkdayjobs.com/jobs/job/LOC5027-Plant-F-Carretera-a-Villa-de-Garca-Km-30--Santa-Catarina-NLE-66350-Mexico/External-Quality-Engineer_30221307) ## Hiring at Carrier Global - Open jobs: 1,016 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Carrier Global jobs](https://jobs.opennash.com/companies/carrier-global/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Carrier Global ### [NPI Quality Engineer](https://jobs.opennash.com/companies/carrier-global/jobs/ea43e3139d40625de694/) : Plant F, Santa Catarina, NLE, Mexico ### [Fuji Manufacturing Senior Manager](https://jobs.opennash.com/companies/carrier-global/jobs/a5840a3b692d2fe8144a/) Fuji Complex ### [ISO 9001 Quality Coordinator H/F](https://jobs.opennash.com/companies/carrier-global/jobs/0e5c2ebf8ffc1bdd8de3/) : Route de Thil, Montluel, France ### [Kierownik / Kierowniczka wydziału produkcyjnego - Production Manager - Viessmann Legnica](https://jobs.opennash.com/companies/carrier-global/jobs/30fd8d3911f1988eeb51/) : Smiglowcowa, Legnica, Poland ### [Manufacturing Engineer](https://jobs.opennash.com/companies/carrier-global/jobs/9ed174e9c85bbd1c5a09/) : Plant E, Santa Catarina, NLE, Mexico ## Similar jobs at other companies ### [Resident Engineer - External](https://jobs.opennash.com/companies/siemens-energy/jobs/42e8a5c7e7b409b1a608/) Siemens Energy ### [Process engineer, JP External Fulfillment, Warehouse Design](https://jobs.opennash.com/companies/amazon/jobs/00568f0eca0f9446f541/) Amazon · JP, Tokyo ### [Sr. Process Engineer, JP External Fulfillment](https://jobs.opennash.com/companies/amazon/jobs/57b62f2d03d95976fe26/) Amazon · JP, Tokyo ### [External Geometry Tire Design Engineer](https://jobs.opennash.com/companies/michelin-group/jobs/de1ff5d2373eeda9a58f/) Michelin Group ### [Senior Quality Engineer - External Manufacturing_ Electronics (Mie or Shizuoka or Tokyo)](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/5f69c1f2300ba36c3550/) Merck KGaA, Darmstadt, Germany and its affiliates · Shizuoka, Japan [Manufacturing & Production jobs](/functions/manufacturing-production/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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