[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Capgemini · Noida # Customer Support | 1-3 Years | Noida Noida Customer Support Listed on Capgemini’s official careers site. Listed as of November 8, 2026. Check that it is still open and apply there. [Apply on Capgemini’s careers site →](https://www.capgemini.com/jobs/580965-en_GB+sap_btp) [OpenNash Jobs](https://jobs.opennash.com/) / [Capgemini](https://jobs.opennash.com/companies/capgemini/) / Customer Support | 1-3 Years | Noida ## Job description Your ProfileManage customer onboarding, account verification, activation, and KYC-related queries.Investigate onboarding delays, discrepancies, and verification failures, escalating high-risk cases to Compliance, Risk, or Operations teams.Handle customer inquiries, disputes, and complaints related to stablecoin deposits, withdrawals, transfers, and payment transactions.Investigate failed, delayed, rejected, reversed, duplicate, or incorrect transactions and provide timely resolutions.Review transaction records, account details, timestamps, and system data to identify root causes and resolve issues.Coordinate with Payments, Engineering, Finance, Operations, Compliance, and Risk teams for case resolution.Manage customer complaints end-to-end, including fraud concerns, unauthorized transactions, and compliance-sensitive matters.Maintain accurate case records, audit trails, and customer communications.Communicate complex payment and blockchain-related issues through voice, email, and chat channels while ensuring an excellent customer experience. Your RoleExperience in customer support or operations within Payments, FinTech, Banking, Cryptocurrency, Digital Assets, or Financial Services.Strong understanding of payment processing and transaction lifecycles.Experience handling disputes, escalations, transaction investigations, refunds, reversals, reconciliations, and chargebacks.Knowledge of Stablecoins, Crypto Wallets, Blockchain Transactions, and On-chain/Off-chain Transfers.Familiarity with Blockchain Explorers and basic transaction tracing.Understanding of KYC/KYB, AML, Sanctions Screening, Transaction Monitoring, and Fraud Prevention.Experience supporting customers via voice, email, and chat in a fast-paced environment.Ability to collaborate effectively with Compliance, Risk, Technical, and Operations teams.Strong communication, analytical, problem-solving, and stakeholder-management skills. This condensed version retains all critical requirements while significantly reducing the overall content length. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: Under a day - Location: Noida[Apply on Capgemini’s careers site →](https://www.capgemini.com/jobs/580965-en_GB+sap_btp) ## Hiring at Capgemini - Open jobs: 6,578 - New in the last 7 days: 556 - Tracked since: Aug 1, 2026 [All Capgemini jobs](https://jobs.opennash.com/companies/capgemini/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Capgemini ### [Data Modeller](https://jobs.opennash.com/companies/capgemini/jobs/4f06835f2f6be862e6ed/) Noida ### [Customer Technical Project Manager (CTPM)](https://jobs.opennash.com/companies/capgemini/jobs/3d1a37af084c1604170c/) Kyiv, Rivne, Lviv, HITECHPARKODESA ### [Cyber Business Development Executive](https://jobs.opennash.com/companies/capgemini/jobs/1448118c7bff51796f86/) Diegem ### [Cyber Security & Trust, Vice President](https://jobs.opennash.com/companies/capgemini/jobs/eca6b30eeeb9555e6ca7/) London ### [Cyber Security Architect](https://jobs.opennash.com/companies/capgemini/jobs/5024a66ab28aed9c478e/) Utrecht ## Similar jobs at other companies ### [DM-PN (Noida)](https://jobs.opennash.com/companies/grasim-industries/jobs/85a4d25783f1f2dd8568/) Grasim Industries · Maharashtra ### [Sales Manager - Prime - Noida](https://jobs.opennash.com/companies/grasim-industries/jobs/eef4f385c75af266a76c/) Grasim Industries · Delhi ### [Beauty Advisor- Multibrand- Full time - Mall Of India - Noida](https://jobs.opennash.com/companies/estee-lauder/jobs/51e473478a1be4aaea43/) The Estée Lauder Companies · Noida, UP, IN, India ### [Area Manager- Noida](https://jobs.opennash.com/companies/deutsche-post/jobs/f2ad12530f04ab13046d/) Deutsche Post · NOIDA, Uttar Pradesh, India [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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