[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Capgemini jobs](https://jobs.opennash.com/companies/capgemini/) · [Search jobs](/search/) Capgemini · Cairo # Quality Analyst (German Speaking) Cairo Manufacturing & Production Listed on Capgemini’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Capgemini’s careers site →](https://www.capgemini.com/jobs/500416-en_US+sap_btp) [OpenNash Jobs](https://jobs.opennash.com/) / [Capgemini](https://jobs.opennash.com/companies/capgemini/) / Quality Analyst (German Speaking) ## Job description About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. ### Role Description We're looking for a passionate and experienced Quality Analyst (German Speaking) to join our vibrant team! As the Quality Analyst, you will be responsible for monitoring, evaluating, and improving the quality of services delivered across customer support and service desk operations, ensuring compliance with defined standards and enhancing overall customer experience. ### Responsibilities - Monitor and evaluate service interactions (calls, chats, tickets) to ensure adherence to quality standards and processes. - Conduct quality audits and provide detailed feedback to improve individual and team performance. - Develop and maintain quality scorecards, guidelines, and evaluation frameworks. - Analyze quality trends and identify areas for improvement across service delivery. - Collaborate with operations, training, and management teams to drive quality improvement initiatives. - Support coaching sessions and calibration meetings to ensure consistency in quality assessments. - Prepare regular reports and dashboards on quality performance and KPIs. - Ensure compliance with client requirements, internal standards, and regulatory guidelines. ### Experience & Qualification - Bachelor’s degree in Business Administration, Languages, Information Technology, or a related field (preferred). - Minimum 2–4 years of experience in Quality Assurance, Customer Service, or Service Desk operations. - Proven experience in quality monitoring and evaluation within a support or service environment. - In-depth understanding of quality frameworks, customer experience, and service management processes. - Excellent communication, interpersonal, and problem-solving skills. - Fluency in written and spoken English and German. - Strong analytical and reporting skills. - Proficiency in quality and reporting tools, including Excel, QA platforms, and CRM/ITSM tools. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Aug 1, 2026 - Last checked: Oct 18, 2026 - Listed for: 78 days - Location: Cairo[Apply on Capgemini’s careers site →](https://www.capgemini.com/jobs/500416-en_US+sap_btp) ## More jobs at Capgemini ### [AI Test Automation Lead](https://jobs.opennash.com/companies/capgemini/jobs/f2ba8c57d311444001bf/) Cairo ### [Test Manager - German Speaking](https://jobs.opennash.com/companies/capgemini/jobs/90e721df0afc775cd8a0/) Cairo ### [AI Automation Test Engineer](https://jobs.opennash.com/companies/capgemini/jobs/44590b846e17342f9d94/) Cairo ### [AI Platform Engineering Senior Consultant](https://jobs.opennash.com/companies/capgemini/jobs/ac1209a218f243910719/) Cairo ### [AI Program Manager](https://jobs.opennash.com/companies/capgemini/jobs/480d69d36e4e5bd60fd9/) Cairo ## Similar jobs at other companies ### [Account Manager – German Speaking (Cairo-Based)](https://jobs.opennash.com/companies/booking-holdings/jobs/ea5fd805160963075db1/) Booking Holdings · Cairo ### [Automotive Industry - ERP Consultant / Analyst (German speaking)](https://jobs.opennash.com/companies/accenture/jobs/9bfce227a913827d1d9f/) Accenture ### [Automotive Industry Analyst / Consultant (German or French speaking)](https://jobs.opennash.com/companies/accenture/jobs/b01be75974b270cdeff4/) Accenture ### [Investment Banking - EMEA Leveraged Finance - Analyst (German speaking) - London](https://jobs.opennash.com/companies/jpmorganchase/jobs/55fa5cb65c74577cb96d/) JPMorganChase · LONDON, United Kingdom ### [GL Expert - German Speaking](https://jobs.opennash.com/companies/deutsche-post/jobs/8ec550a973946fc8ca06/) Deutsche Post · Budapest, Hungary OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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