[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · Las Vegas, NV # Payment Operations and Escalation Analyst Las Vegas, NV, United States Hybrid Full-time Operations Listed on Caesars Entertainment’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90579) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Payment Operations and Escalation Analyst ## Job description Caesars is growing, and there has never been a better time to join our Jersey City team. As a Payments Operations & Escalations Analyst, you will play a critical role in supporting payment operations, fraud prevention, and customer escalations. This position requires strong analytical and investigative skills, exceptional communication abilities, and a customer-focused mindset. You will collaborate closely with cross-functional teams, including Compliance, Investigations, Customer Service, Product, and Operations, to ensure a seamless and secure payment experience for our customers. We are looking for a detail-oriented, proactive professional who thrives in a fast-paced environment and is passionate about solving complex payment-related issues. ## Responsibilities Review and process customer wire requests accurately and within established service levels. Conduct daily reviews of payment reports and identify exceptions or areas requiring action. Investigate and resolve payment-related inquiries in a timely, professional, and customer-focused manner. Perform payment and fraud investigations and escalate findings to the appropriate stakeholders. Identify, document, and report technical issues impacting payment processing. Serve as a primary point of contact for Customer Service teams regarding payment-related concerns and escalations. Partner with internal teams to improve payment processes, efficiency, and customer experience. Recommend process improvements and support implementation through completion. Assist with payment-related projects and initiatives that support regulatory, compliance, and operational requirements. Represent Caesars professionally and positively in interactions with both internal and external stakeholders. ## Qualifications 2+ years of experience in payments, fraud prevention, risk operations, or a related field within an e-commerce environment. Experience in digital gaming, online gambling, financial services, or fintech is a plus. Advanced proficiency in Microsoft Excel and strong data analysis skills. Excellent organizational skills with the ability to manage multiple priorities simultaneously. Strong problem-solving abilities and a proven track record of driving issues through resolution. Outstanding communication, collaboration, and interpersonal skills. Ability to work effectively across multiple departments and stakeholders. ### ADDITIONAL REQUIREMENTS Experience working in a highly regulated industry preferred. Understanding of card-not-present (CNP) payment environments and payment processing workflows. Flexibility to work evenings, weekends, and holidays as business needs require. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 3 days - Location: Las Vegas, NV, United States - Work arrangement: Hybrid - Employment type: Full-time[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/90579) ## More jobs at Caesars Entertainment ### [BMS Automation Engineer (Tridium Niagara) - Facilities - (Caesars Palace LV)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/203c61e0fc2463ca5265/) Las Vegas, NV, United States ### [Charter Operator I - Corporate (Las Vegas)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/6451fcae79ff6151bc3f/) Las Vegas, NV, United States ### [KYC Customer Operations Supervisor - Full Time](https://jobs.opennash.com/companies/caesars-entertainment/jobs/3952fc0f57c33ab177d1/) Las Vegas, NV, United States ### [Labor Relations Business Partner](https://jobs.opennash.com/companies/caesars-entertainment/jobs/e71133eef9cf3c4cbfca/) Las Vegas, NV, United States ### [Lead Business Analyst - IAM](https://jobs.opennash.com/companies/caesars-entertainment/jobs/8eb4ebf52ecefbfa00fa/) Las Vegas, NV, United States ## Similar jobs at other companies ### [Payment Lifecycle Associate I - Transaction Screening Escalation](https://jobs.opennash.com/companies/jpmorganchase/jobs/a68ea7f38ab860a7a47a/) JPMorganChase · Tampa, FL, United States ### [Payment Lifecycle Analyst - Receivables Monitoring](https://jobs.opennash.com/companies/jpmorganchase/jobs/af497a704718cc065d41/) JPMorganChase · Tampa, FL, United States ### [Payment Tech - Business System Analyst - Sr](https://jobs.opennash.com/companies/huntington-bank/jobs/001d4230e895d442e1fc/) Huntington Bank · Dallas, TX Columbus, OH Minnetonka, MN ### [Senior Business Analyst - Payment Operations](https://jobs.opennash.com/companies/western-alliance-bancorp/jobs/9a01200e7eefc5314486/) Western Alliance Bancorp. · Las Vegas, NV ### [Global Planning and Operations Escalation Manager](https://jobs.opennash.com/companies/lam-research/jobs/93e504aca4908d7d9983/) Lam Research · Fremont, CA, US [Jobs in Las Vegas, NV](/locations/us/nv/las-vegas/)[Jobs in Nevada](/locations/us-nv/)[Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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