[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Caesars Entertainment jobs](https://jobs.opennash.com/companies/caesars-entertainment/) · [Search jobs](/search/) Caesars Entertainment · South Lake Tahoe, NV # Talent Development and Service Manager South Lake Tahoe, NV, United States On-site Manager or lead HR & Recruiting Listed on Caesars Entertainment’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/89959) [OpenNash Jobs](https://jobs.opennash.com/) / [Caesars Entertainment](https://jobs.opennash.com/companies/caesars-entertainment/) / Talent Development and Service Manager ## Job description The Talent Development and Service Manager is responsible for developing, implementing, and managing learning, development, and service excellence initiatives that enhance team member performance, engagement, and guest satisfaction. This role partners with department leaders to identify training needs, support organizational development strategies, and foster a culture of continuous learning and exceptional service. The Talent Development and Service Manager facilitates New Hire Orientation, oversees onboarding and training programs, promotes service standards, and drives initiatives that support employee growth, retention, and organizational success. ## Responsibilities Facilitates Caesars branded Welcome to the Empire new hire orientation program to include Company Policies, Diversity and Inclusion, Customer Service Training, and Responsible Gaming. Ensures all property benefit programs and perks are communicated in New Hire Orientation. Designs and conducts Personal and Professional Development offerings to employees and departments, conducting assessments and seeking input from employees to create most needed/desired courses. Facilitates Family Stye Service lessons to employees as needed. Engages with Team Members and Leadership to obtain feedback. Oversees the administration of annual refresher and compliance training programs using the Caesars e-Learning Skillsoft program. Communicates with leaders to ensure required training completion percentages. Research and implement progressive and up-to-date training, facilitation, and presentation strategies using both traditional (i.e. classroom-based) and newer (i.e. virtual, immersion-based, and/or technology-inclusive) methods. Partner with Corporate Leadership team to develop and execute Leadership Development Curriculum, ensuring programs are executed with intent and delivered to the appropriate audience. Provide both high-level and granular service-related information supported by data to Sr. Leadership Team as well as the property population with the expectations of world-class service outcomes. Provide on-going strategic direction and tactical assistance to assist teams in delivering world class service to our guest. Develop and establish guest related call quality standards, protocols and measurements. Monitor overall guest experience feedback to track trends or opportunities for service improvement. Collaborate with departments for continuous improvement of guest experience Assist in the management of day-to-day office operations, including assisting employees and applicants directly with various HR-related questions and tasks. ## Qualifications Bachelor’s Degree in Business Administration, Human Resources Administration or related field preferred. Minimum of one year in Human Resources or Training/Development preferred. College degree in Business or Human Resources preferred, but not required. HR, administrative, or comparable work experience preferred. Ability to initiate and engage in both written and verbal communication in both one on one and group settings. - Ability to analyze operational reports; identify gaps in desired outcomes, draw conclusions and make recommendations for future actions - Communicate values for great customer service in a way that inspires others to achieve superior performance - Must be able to act professionally and always maintain confidentiality. Must have demonstrated ability to take initiative, solve problems, and offer effective advice at all levels of the organization. Must be able to read, write, speak, and understand English. Ability to speak Spanish preferred, but not required. Proficiency in Word, Excel, Outlook, and PowerPoint preferred. Ability to learn new technology and teach others preferred. Team player with excellent communication skills, customer service skills, and a strong commitment to success. Effective management of multiple projects and ability to prioritize in order to meet key objectives. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business ### ADDITIONAL REQUIREMENTS Must be able to sit or stand for long periods of time (8 hours) Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to maneuver throughout all areas of the property including stairs and escalators. Must be able to work independently with little/unclear guidance at times. Must be able to understand and interact with individuals from different cultures and ethnicities. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 17 days - Location: South Lake Tahoe, NV, United States - Work arrangement: On-site[Apply on Caesars Entertainment’s careers site →](https://edmn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/89959) ## More jobs at Caesars Entertainment ### [Aesthetician](https://jobs.opennash.com/companies/caesars-entertainment/jobs/3f629a09ccd76f189062/) South Lake Tahoe, NV, United States ### [Arcade Attendant](https://jobs.opennash.com/companies/caesars-entertainment/jobs/978b24a59c8d3fdf1a5f/) South Lake Tahoe, NV, United States ### [Assistant Manager - Facilities](https://jobs.opennash.com/companies/caesars-entertainment/jobs/c858eeda1919b48833d5/) South Lake Tahoe, NV, United States ### [Assistant Manager - Slots](https://jobs.opennash.com/companies/caesars-entertainment/jobs/2d1a0f6be3903af3b846/) South Lake Tahoe, NV, United States ### [Assistant Restaurant Manager - Wolf by Vanderpump](https://jobs.opennash.com/companies/caesars-entertainment/jobs/ef802dbaa6bcf594e7c1/) South Lake Tahoe, NV, United States ## Similar jobs at other companies ### [Senior Director, Talent & Development](https://jobs.opennash.com/companies/cargill/jobs/831c1707d87df63a03a3/) Cargill · Wayzata, Minnesota ### [Talent Development Advisor - Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/6111179a1042d80e8800/) JPMorganChase · Jersey City, NJ, United States ### [Senior Manager, Talent Development](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/6ad2c8e645e639aaf45d/) Thermo Fisher Scientific · Waltham, Massachusetts, United States of America ### [Software Dev Engineer II, Talent Development, Talent Development, Growth and Onboarding tech team](https://jobs.opennash.com/companies/amazon/jobs/3d7a555d000d23103e8a/) Amazon · US, WA, Seattle ### [2027 Talent Development & Talent Management Internship](https://jobs.opennash.com/companies/textron/jobs/119fbe7688600ecf155c/) Textron · Providence, RI OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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